There are some times when you need to urgently communicate with your employees – usually in an emergency situation or because of a critical incident. This sort of communication needs to be instantaneous as there is often no time to spare at all – particularly if it is a matter of life and death. […]
When your company works in different countries, in different time zones across the globe, with different languages and cultural considerations, different opinions, and different levels of education, you have your work cut out for you in terms of internal communications. However, these issues are not insurmountable. By setting a strategic communication plan, you can […]
The Benefits of DeskAlerts SSO for Your Business. The DeskAlerts internal communication software solution just got easier to use. You can thank its new Single Sign-On (SSO) feature for that! SSO is an authentication and session tool that allows any user to log in by using one set of passwords to enter many applications. […]
Rapid technological change, globalization, 24/7 work practices, and turbulent economic times mean that your organization can’t afford to rest on its laurels: change is necessary not just for growth, but to remain competitive and ultimately for survival. Unfortunately, it’s estimated that around 70 percent of all change management projects fail. This can be because […]
Using DeskAlerts for Cyber Attack Notifications. From phishing to hacking to viruses, many businesses can expect to become the victim of cybercriminals every single year. According to the FBI, in the USA alone more than 4,000 ransomware attacks occur every day. There is a hacking attack every 39 seconds, and one in three Americans […]
How to Organize Annual Security Training in Your Company? Every year, cyber-attacks cost businesses millions of dollars to deal with. It’s a problem that is growing as threats become more and more sophisticated. In fact, it is believed that by 2021 cybercrime will cost the global economy $6 trillion a year. You can’t afford […]
The Most Common Helpdesk Problems…and How to Solve Them. When you’ve been working on your company’s IT helpdesk for long enough you start to get a feel for the sorts of issues that employees will call up and ask about. You may have different questions to these ones depending on what industry you provide […]
Benefits of DeskAlerts API Integration to Your Business. Your business is unique. No matter what industry you are in, no matter which country or countries you operate in, your business structure, business culture and policies, and procedures, as well as the people who make up your organization, set you apart from your competitors even if […]
Best Practices for Workplace Safety Training. Whether your business operates out of factories, retail outlets, restaurants, laboratories, building sites, office complexes or something entirely different, you have both a moral and legal obligation to ensure that your employees have safe working environments. There are still ways your employees could become seriously injured, or worse, […]
The Types of Employees Commonly Encountered by IT Helpdesk Staff. There’s a saying: “It takes all kinds to make a world”. If you’ve spent any time in a customer facing role you’ll understand exactly what this means – the diversity of the people and the way they act towards customer service staff show that not […]
