How ERP for SMEs can save you time and money. One of the main questions executives ask when they are considering whether or not to invest in ERP software for SMEs is, how will this system help me save time and money? This is a very reasonable and understandable question. At the end of the day, why invest in something that wastes resources that are so valuable to your business?


If you are still looking for reasons to take the big step and buy an ERP system for your small or medium-sized business, you may need to take some time to read this post. We will show you some ways in which an ERP for SMEs can help you save time and money.


Ways an ERP for SMEs can help you save time and money


Innatos - How ERP for SMEs can save you time and money - communicationOrderly and waste-free operations


Any tool that manages to automate work allocation and workflow is a great help in saving a lot of time and money.


An ERP is a system capable of providing overall visibility of work and resources across your entire business. 


This means that you can see in real-time how materials and resources are being managed to detect failures or misuse, as well as any other malpractice that may be affecting the performance of your company’s processes.



Minimise administrative costs


Without ERP software, it’s often impossible to link operations, services, and customer information. This can double, triple or even quadruple the amount of time it takes to get information and the amount of administrative staff required.


By contrast, when you have ERP you have everything in one place and with it, the time spent dealing with customers is reduced, which means higher profits and happier customers.

Management costs under control


Management costs can also be drastically reduced when an ERP system is installed in a growing small or medium-sized business. With this technology, executives can rely on up-to-the-minute reporting and dashboards that provide up-to-the-minute analysis of the business or department. This can help save time – teams no longer have to spend hours gathering information that may be out of date.


Similarly, with ERP, triggers and alerts can be set up to highlight exceptions – anything that poses a risk to the company’s financial health will be immediately notified to management.


Finally, another way an ERP can help keep management costs under control is by providing an overview and status of each project. Managers can monitor in real time the true cost of each project as it’s being carried out.


This also applies to the budget allocated to human resources. Without an ERP system, it’s difficult for management to have a full understanding of its workforce, efficiency and training requirements. With this software, up-to-date data on employee performance and all the budget information allocated to this important part of the business can be obtained.


Inventory in order


Innatos -conclusionInventory is undoubtedly one of the areas in which almost all growing companies tend to waste time and money. That’s why most of the ERP software for SMEs on the market has comprehensive functionality to optimize inventory management.


For example, with such a system, excess and understocking can be reduced because it provides a complete overview of the stock holding, thus avoiding stagnation and loss of goods.


On the other hand, an ERP software allows the forecasting of stock requirements, taking into account year-to-year figures or other variants that may affect demand provides reports on wastage, returns, exchanges, replacements, and more. 


How ERP for SMEs can save you time and money. This is very important so that you are not left with a warehouse full of products that do not make money for your company or that need to be repaired or returned to the manufacturer.


Other ways in which an ERP saves you time and money on inventory is by providing visibility of stock location and providing a stock valuation, the latter of which allows you to understand what the costs of warehousing and cash flow are.


Time is money, and with money your business can do a lot of things. With ERP software it’s possible to increase your company’s profitability through its ability to optimise business processes, save costs and remove the barriers of time and place that do so much damage to businesses.


The perfect ERP software for your copmany


If you feel that your company is experiencing accelerated growth but still can’t make enough profit or control its resources, it may be time to purchase ERP software. In Innatos Software we have tailor-made ERP software for the needs of your company.

ERP is a simple but powerful tool designed especially for growing businesses. It can help you improve your business processes, maximise your operation and give you the boost you need to operate like a big business and succeed in the marketplace. Manage in a comprehensive and transparent way various functions of your company such as finance, sales, customers, inventories, operations, among others and get the information you need in real time for decision making.


Globalisation means the appearance of new competitors in the markets but, at the same time, it helps companies to enter other countries and reduce costs. This is an aspect that only companies that are prepared for it will be able to use correctly.


These solutions, now known as enterprise resource planning (ERP) software, centralise the input of information from each area and make it available to the rest of the company in real time to streamline processes and decision-making.


But what is the main benefit of this increased control and agility in your company’s processes? Time and cost savings. To achieve this, there are five concrete steps in which an ERP helps to reduce a company’s costs.


Increasing visibility and control over your business. Time is money. That’s why an ERP system is perfect for unifying all processes and areas of your company.


Watch out for the smallest mistakes. Don’t tread water and solve as soon as possible those small daily difficulties that can lead to losses.


Multiply the efficiency of your administration. Avoid mistakes and double your time with a unified system that shares information. Unlock resources. How ERP for SMEs can save you time and money. Not reducing your costs is a cost in itself. Optimise and plan your management to avoid unnecessary expenses.


Increase your competitiveness. Translate cost savings into benefits for your customers and you will increase your demand. In short, ERP management is the first point of maturity of a company, it’s the electronic and computerised tool that allows structuring all procedures. It’s vital to take these aspects into account in order to get the most out of the implementation of such a tool.

Integrating DeskAlerts with Your Help Desk. The job of a help desk manager isn’t an easy one. They have way too many vital tasks on their hands which can determine the success or failure of any company. Some of them are:


  • Managing the organization’s expectations
  • Keeping computers systems and networks up and running
  • Troubleshoot any kind of new issue or problem.


Added to this, they also have to deal with:


  • Software glitches
  • Outages
  • Hardware failures
  • Viruses
  • Cyberattacks


So, as you can see they never stop working and they always have to find a solution for everything. Besides, they also have to balance this with their usual day-to-day work. Meaning, giving help and support for common issues.


DeskAlerts as your help desk’s best friend


Innatos - conclusionMany IT departments within different organizations around the world choose DeskAlerts. With it, they can balance their staff’s workload while also keeping in touch with them better.


DeskAlerts is an internal communication software solution useful for any kind of business. The way it works is by sending pop-up notifications to all your employees’ desktops. As a result, we can say that this is a better and more powerful tool than emails. After all, most employees ignore or miss them. These notifications show up on their PC screen no matter what your staff is doing with it. Besides, once they show up, your staff won’t be able to ignore or skip them. It doesn’t even matter if the computer is locked or in standby/screensaver mode.


Help desks can use DeskAlerts for their work practices and use it to:


  • Send notifications about scheduled outages. This way, your staff will be ready by the point the system goes offline. In these notifications, we recommend including the amount of time the system will be down.
  • Send notifications about any unforeseen outages. In them, you can also add updates about how long will it take for it to be back.
  • Send information to all employees in case of a known issue affecting hardware, software, or network systems.

Benefits of DeskAlerts for your company’s help desk


Innatos - Integrating DeskAlerts with Your Help Desk - personalBy using DeskAlerts to do these things, you can take the pressure off help desk staff. This way, they can get on with solving the problem at hand. When everyone in the organization gets information about known and widespread issues, they won’t call the help desk en masse.


You can also use DeskAlerts to help your help desk by using to:


  • Send information about any known cyber threats such as viruses, malware, and ransomware affecting other businesses.
  • Deliver hints, tips, and reminders about some common problems that they help desk fields call about.
  • Send general educational messages about IT systems, processes, policies, and procedures to help employees understand better.


On the other hand, you can use DeskAlerts from the moment you get it to your organization. With it, you can send messages to your entire staff or custom groups of users. For this, you can integrate it into your active directory.


You can also customize it to work with many other software packages. For example, your own custom help desk Software. This way you can boost and improve the work practices of your help desk team even further. Depending on the software you use, integrating it with DeskAlerts, may create alerts automatically. After this, it will send them to your entire company or business. Other than this, it can also send alerts to only your IT team to let them know about a new problem.

The modern business environment is a fast-paced one, thanks in part to technology and thanks to advances in society. We are increasingly living and working in a switched-on, constantly-connected, 24/7 world.


Innatos -personaThis means that in order to succeed in this environment, your organization needs solutions to be able to communicate with your employees quickly, efficiently and effectively.


A great way to communicate with employees is using a mass notification software system, such as DeskAlerts. This is an innovative, effective way of communicating with a large number of people as quickly as possible.


Mass notification software is used to send bulk messages to a large number of recipients, generally delivered to their computers or other mobile devices separately to the email system, in a way that gets their attention.


Instant alerts are sent to specified recipients requiring a user response. This means you can send to the entire company or to small groups of employees, or even individuals, depending on who you need to communicate with urgently.


Some of the most popular ways other companies are utilizing DeskAlerts


1. Emergency notifications, 5 Ways to Use Mass Notification Software


When you have an emergency situation, such as a severe weather event, a fire, a natural disaster or a terror event, you need to quickly alert your employees to they can take actions to be safe. A mass notification system is a great way to get this time-critical information through to your employees and provide directions on what steps need to be taken, such as whether to evacuate or shelter in place.


2. Information technology and helpdesk uses


There are a range of ways mass notification software can help your IT department.


It can quickly be deployed to inform staff about security threats such as ransomware, viruses, and other suspicious activity. You can also use it to let employees know about outages – scheduled or unscheduled – to take pressure off your help desk and reduce calls about common problems.


3. Improve internal communication, 5 Ways to Use Mass Notification Software


Innatos -5 Ways to Use Mass Notification Software - ntificationInternal communications are important to your company’s success.


Unfortunately many traditional internal communication channels, such as email, simply don’t cut it anymore.


Many emails go unopened, ignored, or missed meaning that whatever important information you’ve tried to share with staff is going unread.


A mass notification system is a great way of sharing your information in a way that cannot be skipped or ignored.


4. Education and training


When you have education and training that you need your employees to complete, or even if you just want to refresh their knowledge by sending hints, tips, and updates, a mass notification system is a great way to do this. You can deliver training via video or send employees to the training you require them to undertake.


5. Manage aspects of your day-to-day business, 5 Ways to Use Mass Notification Software


When you have a big organization with many employees, it can look bad if your clients hear different information from different staff members. A mass notification system can ensure everyone has the same up-to-date information about important issues such as supply chain and stock availability.

Which ERP should I use for e-commerce? Production and trading companies are continuously looking for ways to serve their customers faster and more efficiently. So a very important priority is to optimize the sales process. 


Both trade customers and consumers increasingly require the ability to order regardless of location and time. Therefore, many organizations are moving to e-commerce. However, with the advent of an online store also comes the need to optimize the management and organization of online sales. In most cases, this means that there will be a major impact on the ERP system.


Saving costs is one of the main goals of any business starting its journey, and also of those companies that have already started to take off in sales, but do not want to risk large investments.


Many retail software systems are quite expensive, both in terms of initial installation and contract costs and maintenance fees. As with users who shop online, the cost becomes a deterrent for many businesses.


And yet, e-commerce companies also know better than anyone how to get a quality service it;s often important and necessary to pay more.


After all this we are not going to scare you with expensive software options for stores, because, apart from the fact that there are many systems available to all budgets. It’s key to emphasize the importance of a key one in the development of an online business: the ERP for ecommerce.


What is a company’s ERP?


An ERP in ecommerce, or Enterprise Resource Planning, is the central database where all the resources and information of your company are gathered. It serves to facilitate a fast, agile and orderly access from any other system, department and employee in the company.


When a business has few products in its catalog,they thinks that it will be able to continue without an ERP for their online store. However, the expansion of the business, the growth of catalogs and the number of products, the addition of more staff, sales channels and suppliers are things that will happen sooner or later. Without an ERP for ecommerce the process will be very chaotic.


How to choose an ERP for an online store?


An ecommerce-friendly ERP


Innatos - important - Which ERP should I use for e-commerce?We know you are scared of the initial expense, but an ERP is a long-term investment that will have immediate positive effects. It makes your company more efficient in cost management, access to product and business information, organization of daily work, and collaboration between different teams.


Although the best option is an ERP as a complete system, there are also options for add-ons or modules with ERP functions that you can integrate into systems that you already have in advance, depending on whether a company has very focused needs. Let’s take a look at what the perfect ERP would look like as the core system for an ecommerce business.


The storefront software you choose should be an ecommerce-friendly ERP that guarantees powerful features and the ability to connect all the core departments of your business: development, manufacturing, marketing, logistics, finance and customer service. Not all companies are made up of the same type of technological and human teams. Therefore, it’s very important to look at the most used ERPs that are specifically oriented to online stores and will make your life easier from the first minute.


Which ERP should I use for e-commerce? And, of course, that also establishes connections to the outside: an ERP with the ability to automatically connect to the main ecommerce platforms or CMS.


A centralized and automated ERP


The fundamental characteristic of a good ERP for online stores is the centralization of information and the automation of access to it. Have you ever stopped to count how many types of software are used in your business every day?


From Human Resources to the sending of mailing campaigns, there are dozens of daily actions that need the same type of information. If that data is brought together in one place, you’re ensuring that everyone is using the same up-to-date, error-free version of any company and product information. The details of a customer profile, the status of each shipment, the number of orders per day, the exact stock in the warehouse, invoices, open accounts with suppliers?


But the best thing about an ERP for online stores is not only that the information is gathered in a single place, but also the automation, both in the addition of new data to the central database and in the access to it.


Other store software systems can be connected to the ERP and benefit from an organized system in advance, such as a Product Information Manager (PIM), a Data Asset Manager (DAM) or a CRM (Customer Relationship Manager). The advantage of knowing that all the information is gathered and updated in the same system goes further by knowing that you can automate its update and use in any system or equipment required.


Depending on the protocols you activate, it is possible to make the change of a product price or a promotion automatic and instantaneous in all your sales channels. Simply send the order from your ERP to all connected systems that use this information, such as your PIM (in charge of managing catalogs and online and physical sales channels), or the customer service team that will use this data in phone calls with users.


An omnichannel ERP, Which ERP should I use for e-commerce?


Innatos - peopleAn ERP in e-commerce facilitates a process so closely linked to multichannel and omnichannel sales that it is essential to be prepared in advance for this type of business.


By sending orders and updated information through the ERP, phases, and teams as different as sales and inventory management personnel are connected. In addition, the reservation of a product in a physical store automatically sends the relevant instructions to the warehouse (to start preparing the shipment, update stock numbers) and to the marketing team (which will send the necessary confirmation e-mails).


Without an ERP, this chain of actions could not be as instantaneous as it is today in any serious and responsible online sales business. If your business sells through various channels, check that among your ERP options there are systems that include in advance the integration of orders. This is done through online store, app, phone, physical stores (POS), marketplaces (Amazon, eBay…) or retailers, and that can automatically connect to inventory managers and courier companies.


Remember that not all ERP systems include configuration for ecommerce and having it from the beginning will save you preparation time and more expenses in customizing the software.


Warehouse and inventory ERP, Which ERP should I use for e-commerce?


Warehouse ERP also plays a vital role, as a good integration between inventory and the rest of the equipment ensures that daily sales processes will occur without errors in overstocking or understocking.


Opt for a scalable software, which offers multiple warehouse management if your network is large or you are planning to develop it in the near future. It will be easier if your software has the ability to expand with you than to look for new expansions or migrate to another more complete system.


An ERP integration in a large company can take years, so it’s best not to wait until the situation is already too complex. Think of it like choosing a sweater one size bigger for a child, as he or she is going to grow up soon.


Finally, a good ERP system knows how to interpret all the processes it gathers and offers analysis and action reports that can be very useful as a summary and reference for the company’s financial team or investors. And don’t forget that training your team and all the people who will be working with the ERP is another initial time investment that you must take into account to ensure a correct and effective integration.


An ERP system in the cloud and SaaS can be the best option to guarantee universal and instant access from any system and place in the world, apart from offering faster installation processes than an on premise or in-house system.

Importance of CRM integration with your online store. A CRM (Custom Relationship Management) system is a relationship manager between the company and its customers. It’s a key tool in a company’s marketing and customer relations. Through a CRM we can know at what stage of the sales cycle a customer is, if he is a new customer, or if he has never bought a product and has only asked questions.


In this sense, CRM is a fundamental tool in the management of the online store. We must be very clear that the management of an online store involves a good management of contacts with our customers. This is specially true if we also have a newsletter or conduct e-mail marketing campaigns.


Why integrate your CRM with your online store?


innatos - Importance of CRM integration with your online store- Best Way to Measure Your Internal Communication Efforts - consluionThere are standalone CRMs that are focused only on customer relations. And there are also ERP-CRM options that combine the functionalities of both, with a CRM module to take care of these tasks. Integrating your ERP and CRM system with your online store is, therefore, a priority so that you can cross-reference data regarding the needs and questions of your customers.


The CRM will allow you to have all your customers’ information centralized in a single database so that you can keep track of incidents, emails that have been sent, their doubts and questions, and more. Your CRM will also provide you with a huge amount of information about your customers’ needs so that you can take steps to increase your profitability and better focus your CRM campaigns.


Also, having a CRM system will help you to have centralized information, so that the different departments of your company can access the same data, instead of having different data in the online store and in the ERP.


What are the benefits of integrating your online store with your CRM?


The integration of information should always be a priority in online business. Having multiple programs that do not interact with each other, nor cross data in any way, is a complication in the management that often ends up increasing the work.


Having a CRM integrated with your online store will help you communicate better with your customers, making them satisfied with you. In addition, it will allow you to better understand their needs and characteristics to carry out a better customer segmentation and launch messages that are better focused on their real problems.


In addition, with the help of your CRM you can increase the productivity of your team. Importance of CRM integration with your online store. It will improve your profitability and make reports with short and long term estimates on your campaigns in order to increase sales and see how your actions affect business results.


If you use a separate CRM for your online store, the problem is that you will have to enter all your customers’ contact details manually, which with today’s web integration technology makes no sense and is not competitive.


Relationship Marketing CRM to build customer loyalty in your E-Commerce


What is CRM?


Innatos - person workingWhen we talk about Customer Relationship Management (CRM), we are referring to a business strategy whose mission is unique and indisputable. This strategy is to ensure customer satisfaction in both the short and long term. In the context of e-commerce, CRM can take on two very different but closely related meanings.


In its most theoretical sense, CRM can be understood as a model of organizational culture rooted in customer orientation. Under this premise, every organization should create, maintain and consolidate strong and lasting relationships with its customers, since they are the main driving force of the company. This model ensures that the exchange process is mutually beneficial for each and every party involved. This concept is also known as Relationship Marketing.


In its most technical sense, CRM is a computer system whose utility is the management and monitoring of customer relations, marketing and sales. Thus, we are talking about a software that allows companies to organize their customer relationships. CRM makes it possible to perform control and follow-up tasks on the status of each customer so that the company can anticipate the demands of its customers and respond to their needs in a timely manner.


The ideal practice for any online store would be to combine the use of these two concepts to reach the same goal. This goal is the creation of solid and lasting relationships with its customers to achieve, the sooner the better, their satisfaction.


The importance of building customer loyalty online


Today’s market is characterized by its competitiveness. Thousands of products offer exactly the same function, which forces companies to constantly strive to make their brand different from the others, to be special in one way or another. Given this context, online stores have already realized one thing: the use of CRM is necessary to develop this link and build customer loyalty. To ensure that the product offered by our company is always the first choice of purchase for our customers.


One thing is clear: a loyal customer can stop being loyal at any time. With this in mind, the obligation of every online store is to reinvent itself, to keep innovating so that customers continue to buy its products.


To nurture this relationship on a daily basis, here are a few simple and easy-to-apply tips:


Offer your customers exclusive promotions and offers.


Reward your customers’ loyalty by giving them gifts. For example, you can send discount coupons to those who have purchased the most during the month.


Strive to offer fast and efficient customer service.


Develop participatory initiatives, where your customers can give their opinion. For example, you can allow your customers to suggest ideas for new products.


What are the advantages of CRM tools for your online business?


The basic benefit of using CRM tools in your online store is that you will improve your sales, controlling the status of each customer in real time and keeping track of them so that they feel cared for at all times.


In addition, thanks to this computer system you can save time and effort, as it streamlines many management tasks such as order management, customer account management and many other procedures.


The CRM tool guarantees impeccable customer service on the part of the company, since it gathers a whole set of information that will serve to optimize relations with our users. Importance of CRM integration with your online store, likewise, the CRM will help your online store to show responsibility and commitment to your customers on a daily basis.


Another clear and indisputable advantage of CRM is that it enables a segmentation in the database of your online business, and in effect, a personalized and effective communication with each of the existing profiles in your database.


Also, thanks to this tool your online store will be able to get leads, creating new sales opportunities.


All these advantages make evident the importance of incorporating a CRM strategy in your company. Are you ready to implement the CRM model in your online store?

To date, it is estimated that there are more than 50 online sellers of mass notification systems. With the ever-increasing number of vendors selling mass notification programs, it can be quite overwhelming to choose just one system. How to Choose a Mass Notification System Provider?


Not all notification systems are created the same way. They vary in mode, price, functionality, and even user experience. If you are looking for a mass notification solution for your organization, you must find a vendor that will fulfill all your notification and communication needs. Regardless of the kind of organization you run, here are some factors that bear consideration to ensure that the service your mass notification system provider offers is right for you.


The factors that you need to keep in mind when searching for the right mass notification system


1. Notification Hub


When choosing software that will manage the communication needs of a company, a business should carefully look for an established brand that can offer multiple options for notifications. Knowing that each employee has many things on their plate, the communication software should find ways to get their attention for important mass notifications.


Innatos - How to Choose a Mass Notification System Provider - personThankfully, technology can offer various ways to get across important advisories. It can come in the form of screensavers, e-mail notificationsmobile alerts, and desktop pop-up windows that can be customized in a way that it will not close without being read.


Another way in which reliable communication software can improve the efficiency of a business is when it can minimize or eradicate the need to troubleshoot problems with the help desk. How to Choose a Mass Notification System Provider? In cases of emergency, an effective notification system can instantly alert employees. This can also help coordinate scheduled outages for maintenance. The important factor is that the entire organization can be informed immediately no matter what they are doing or where they are within the office premises.


There will be times when the online connectivity of a business will suffer problems. In cases when e-mail correspondences can be hard to come by, the pop-up notifications of an efficient communication software can help act as a backup communication channel.


2. Information Loss and Feedback, How to Choose a Mass Notification System Provider?


It may be an overlooked aspect in any workplace but information loss or miscommunication can actually cause unnecessary confusion, anxiety, and stress among employees. It can hamper their efficiency and even morale. A reliable communication infrastructure can help increase the awareness of the employees about events and milestones in the company.


This is a two-way street as well. Employees can provide instant feedback to the company and not just receive message notifications. There are features that enable a centralized reception of data from employees that can be used to quickly generate reports for reference.


With the use of mass notifications, a company can also swiftly create and send out surveys for employees on important topics for the business. If a digital communication system has an intuitive interface, employees can trust that they can operate it without any elaborate training.


And that is the key to any successful digital infrastructure, it must be user-friendly with its web interface. Sending and composing messages and advisories should not be rocket science. With just a click of a button, notifications can be sent without any delays or difficulties. Of course for the protection of the company, reliable software should have a clear management hierarchy from system administrators to content publishers. Access rights are important so that a business cannot be easily compromised.


Ease of use is very vital in any dependable digital infrastructure. Message templates should be readily available for various contingencies and scenarios within the company. Scheduling patterns can also be established to help facilitate the flow of communications.


Notifications don’t have to be boring at the same time. With the help of technology, messages can become more dynamic using rich text formats, videos, audio messages, fonts, and visual styles. There should even be options to use HTML, CSS, and JavaScript.


3. Seamless Integration with the Daily Grind


An efficient communication platform should not hamper the day-to-day operations of a business and should add to its output improvement. There should be options that let mass notifications close automatically after confirmation that it has been read. In times when only a particular department should read an advisory, the software should also be able to target specific IP groups with their intended message.


There should also be flexibility with the way messages are created so they can adapt to various needs of the business.


Moreover, the software should also require low maintenance. It must be lightweight within the facility and should not consume immense digital resources. It can also help establish stability within the company by continuously checking for online connectivity and the optimized performance of the server. When problems arise, the software should inform the company with prompt alerts.


4. Speed of message or notification delivery, How to Choose a Mass Notification System Provider?


Innatos - dataThe most common way of sending notifications at present is through text messaging or SMS, due to the number of individuals who own cellphones and smartphones. Ideally, a notification service provider can send as many as 48,000 text messages in less than a minute. 


Notification providers generally use two ways of sending notification messages – through email or shortcode. Sending text messages through email is not very ideal, since bulk sending can cause the mobile carrier to consider your message as spam and block it altogether.


Using shortcodes is the more universally accepted method of sending SMS, especially because of its security features. However, shortcodes can be shared – meaning several services can use the same phone numbers, which can put the integrity of your notification services at a compromise. Therefore, you need to look for a provider that uses a dedicated short code, or its own specific number for sending your alerts.


5. Modes of delivering the message


While SMS is the most popular way of delivering notification messages, not everyone in the organization will be reachable by text message all the time. So another factor you need to consider is the coverage of message delivery used by the vendor. Does your provider offer outdoor warning systems, webpages, digital signage, and the like?


Some communities make do with a basic mass notification system, with the belief that more complex systems will be expensive and difficult to implement. However, there are vendors that offer multimodal communication functionality with ease and low costs. You only need to do your homework and find out as much as you can about your different options before you decide on deploying a system.


6. Vendor support, How to Choose a Mass Notification System Provider?


Notification solutions must generally be easy to use, but regardless of this, the level of support that your provider will give before and after your purchase of the system must also be taken into account. Make sure to ask questions regarding the setup and the maintenance of the system. The mark of a good vendor is one who does not just train you on the system functions but also shares best practices and recommends improvements for your system.


7. Vendor experience


Notification solutions are very popular these days, so it is no surprise that everyone wants to be a provider. Sure enough, you do not want to be the guinea pig. So invest in a vendor that has been in the industry long enough to have a comprehensive experience in emergency services and knows exactly what mass notification really is.


Tips in Selecting Mass Notifications Software


When shopping for a notification system it is important that companies get more information than the details listed in a vendor’s marketing collaterals. The use of jargon or buzz words can entice companies to buy a specific mass notifications software, only to end up disappointed with the product itself.


By following these five tips, you are taking a step closer to getting the right mass notifications product for your business.


1. Evaluate your company’s needs


Whether you own the company or in charge of procuring the mass notification alert system, you must ask yourself what are the company’s needs before even meeting any mass notification system vendor.


Does your company have more field-based workers than office-based personnel? If that’s the case, you might want to opt for a text-based mass notification system. Or you can buy software that facilitates both email and text alerts.


2. Consider analyst reports


There are many analyst reports online that break down the strengths and weaknesses of many mass notification programs. More often than not, you’ll get a very good idea of what you can expect from alerts programs by reading analyst reports.


But keep in mind though that certain features may not be discussed in these reports. Thus you should ask the vendor representative about other features during the initial meeting.


3. Word of mouth


One way to ensure that you will get the right mass alert system is to ask around. Find what other firms in your field are using. You can research on the level of satisfaction of these firms, or if they experienced any problem with the system they’re using.


4. Ask about the vendor’s clients


During the initial meeting, find out if the vendor you’re talking with has provided the same solution to large, well-known companies. Don’t be overwhelmed by a vendor that gives you a long list of clients. You should be more particular about the clients’ names. Most of the time, recognizable and respected brands or firms devote more time and resources in shopping for a mass notification program.


Thus, when you purchase software from a vendor with well-known clients, you have the peace of mind knowing that you bought from an entity that was trusted by other reputable firms.


5. Price


Like in any other investment, the price is an important consideration. For some companies, it is even the deal breaker. Ask for price quotes including the features integrated into the product. Then make a decision.


While mass notification systems can be a bit pricey for smaller firms, you should also realize that these products are worth the investment because they can save lives and minimize disruptions in your business.

Unfortunately, many companies fail to see the value of investing in employee education or see it as something that they can’t afford to do, or it’s just an afterthought. How Educated Employees Benefit Your Business?


Innatos - How Educated Employees Benefit Your Business - workIt’s little wonder then that around 24 percent of millennials said in the Deloitte Millennial Survey that they are “very satisfied” with professional development opportunities being offered by their employers.


There are different types of education and training that employers can offer their workers.


From formal courses to work-based training sessions to seminars to online learning modules.




Employee education boosts the skills of your employees, which translates into better work quality, more productivity, and profitability.


There really only are benefits to having educated employees, including:


  • IInnatos - personmproved employee performance: Education and training tends to lead to an improvement in employee performance as those who have received adequate training are more likely to perform their roles better.
  • Solving issues: If there are any weaknesses that you need to address within your company and the performance of your staff, education and training might be the best way to go about this. Weaknesses can include missing experience and skills. When you up-skill your workforce you bolster it.
  • More satisfied employees: Employees who receive education opportunities from their employer generally feel more satisfaction with their work, have better morale, are more engaged and motivated, and are less likely to look for another job. How Educated Employees Benefit Your Business?
  • Consistent work processes in your company: When employees are subject to the same training and education as one another they will be shown processes and methods that are best practice. This will be replicated by anyone who does the same training.
  • Keeping abreast of industry trends: Most industries are constantly evolving thanks to technology, societal and regulatory changes. Ensuring your staff have up-do-date skills to handle this level of change will ensure your company keeps pace.
  • Maintain skills and knowledge: Don’t make the mistake of thinking that if you train an employee when they are a new recruit you can tick a box and say they are well-versed in your systems and processes. Implementing training schemes that are ongoing will help your employees to develop their skills.
  • Custom skill-sets: There is a skills gap that exists for many companies and candidates don’t always have the exact skills they need in order to do the job. This is a great opportunity for you to build up the right people for your organization – think of them as being like a blank canvas. When you train them in your systems and processes they will have the skills required to work for you.
  • Advantage over your competitors: If you train your staff to go above and beyond in, say, customer service you will have an edge over your competition.

When you have important information to send and time is of the essence, you need an internal communications channel that will allow the majority of your users to see the information in the shortest amount of time possible. Improve Your Mass Notification System With DeskAlerts.


Email really isn’t the tool for the job. Staff aren’t always focusing on their inboxes waiting for new messages to drop. In fact, emails are likely to get ignored and not even opened at all. Putting urgent information on an intranet site or a corporate social network relies on staff to be looking at it when you need them to. And making phone calls to everyone in the organization just isn’t practical.


The best tool for the job is a mass notification system, such as DeskAlerts.


The benefits you can enjoy with DeskAlerts’ notification system


DeskAlerts is a software development company established in 2006. Since then, it has partnered with over 700 clients, providing them with only the best of most efficient software that aims to improve work dynamics in the office. Clients include Royal Canin, Siemens, Oceaneering, Swiss Life, Lenexa, Dedham Medical Associates, Twynstra Gudde, Farm Bureau Bank, and Community College. These clients have testified on increased revenues and productivity the moment they switched to DeskAlerts’ system.


It is a high-performing system that reaches as many people as possible in the shortest amount of time. Among the users of desktop alert programs are the military, schools, police organizations, and some Fortune 100 companies. This program has various features which are very helpful in serving its purpose.


Using DeskAlerts, you can communicate with your entire workforce at the touch of a button. One message can be sent to hundreds of thousands of employees in several seconds. That’s how powerful DeskAlerts’ mass notification system is. Your secretary doesn’t have to send rounds of memos through different floors in the office just to make sure they’ve received your orders. You don’t have to compose long emails and send them to too many email addresses. Your employees won’t have to wait for general meetings or for the monthly release of the company’s newsletters. All information now can be sent to everybody all at the same time.


Ability to send in real-time


Emergency and other critical notifications are time-sensitive and need to be sent immediately. You can easily access the user interface of DeskAlerts from any device, no matter where you are, to alert people quickly to the emergency situation at hand.


You can use it to send pop-up messages to your employees’ screens. The messages will appear no matter what other software application they are using at the time – ensuring that the information gets to them quickly. Messages can be sent even if screens are on screensaver mode, standby, or sleep mode.


These pop-up messages can’t be skipped or ignored and require a user response.


When there is an emergency, the urgent mass notifications you send are able to tell people what steps they should take next – such as to evacuate or shelter-in-place. Traditional sirens and warning sounds aren’t able to communicate this detail.


Ability to see who has seen your messages


You waste valuable time in an emergency if you are making urgent phone calls to people to check that they are receiving emergency warnings. With DeskAlerts, you can see which of your staff members have seen the mass notifications and which ones haven’t. This way you can follow up with those who haven’t indicated they have seen the notifications to check that they are ok.


Ability to target audience


What’s good about DeskAlerts is that you, as an employer can sort out audiences for your message. You can create groups according to departments, ranks, or any other categories. This gives you the freedom to limit your messages and to arrange them categorically without fear of sending messages to the wrong person.


You can choose who you send your messages to. You can broadcast to your entire list of employees, or select a targeted group of users based on parameters such as work location or work team.


Active Directory Synchronization


DeskAlerts allows you to sync your active directory to easily deploy messages. Improve Your Mass Notification System With DeskAlerts. No matter how many groups, users, or computers you have in your office, you can sync it smoothly without worries of missing out on anybody.


Create templates ahead of time


When you have an emergency or critical incident, you want to communicate with your employees quickly to get your message across.


DeskAlerts lets you pre-create a range of templates such as emergency alert notification templates so when the time comes to use them, all you need to do is populate the template with the information about the situation you are facing.


Scheduled Delivery


A desktop alert software can also be programmed to deliver at a certain date and time and if recurrence is needed. This desktop popup reminder alarms as it sends mass alerts as well as individual alerts to remind employees of deadlines and other important matters to be attended to. It tracks who has received the alerts and clicked on the hyperlinks.


Compatibility with other emergency systems


You can integrate DeskAlerts with a variety of other emergency systems that may already be in use within your organization. Improve Your Mass Notification System With DeskAlerts. For example, the color alert codes that hospitals use, disaster alarms, and tornado warning sirens.


DeskAlets also integrates easily with your other existing IT systems and can be used to connect to just about any modern device with the ability to send mobile alerts if you would like to ensure your staff who are in the field or traveling are kept in the loop.


Is easy to use


Emergency situations are so volatile you often can’t afford to lose even a minute when it comes to communicating. DeskAlerts is an extremely easy system to use and requires no specialist IT knowledge. Messages can be created and sent in seconds.


Ability to send accurate information


The spread of misinformation during a crisis can often make the situation worse. Improve Your Mass Notification System With DeskAlerts. For example, people might not think the situation is as serious as it actually is, or false information about where to take shelter could circulate.


With DeskAlerts, you can be assured you are providing your employees with accurate and up-to-date information as it comes to hand.


Ability to communicate with your entire organization at once


Modern-day businesses often have diverse and complex structures. It might be that you have people who work remotely from home, people in the field, people in different offices in different cities, or maybe even spread out around the globe.


With DeskAlerts you can reach all of your employees at once, no matter where they are, to alert them to a critical situation such as the spread of a computer virus or to let them know there is a fire in a particular office.


Key features of DeskAlerts


Innatos - Improve Your Mass Notification System With DeskAlerts - alarmDeskAlerts boasts of its different tools used to notify employees in an office.



You can even send RSS feeds and URL links in every message sent through the different internal messaging systems. Photos, videos, and even presentations and documents can be attached to every desktop message and can be opened without having to download it for long. Improve Your Mass Notification System With DeskAlerts.


DeskAlerts: A Guide to a Company’s Journey


Innatos - alarmAll these notification tools are essential to companies that are both starting or going through changes. For those who are starting, it will be beneficial to you as an employer if you establish open communication among different departments as early as possible. Proper communication is the key to work coordination, and a smooth flow of feedback, constructive criticisms, and suggestions among employees will help strengthen work relations.


If your company is going through transitions, it will also be beneficial to you if you openly communicate to your employees through the DeskAlerts notifications. Keeping them updated will give them an idea of the changes that are going to happen, and it will give them reassurance, too, that you are all in this together as one company.


Try DeskAlerts’ mass notification system and reduce expenses on printing information drive materials for your company. It is completely web-based. You will not only enjoy its effective internal messaging systems but you will also benefit from its customizable server and desktop configurations.

There are many scenarios that could take place where you need to take action quickly to let employees know that there is a dangerous situation that could affect them. This can include a fire, gas leak, active shooter, terror attack, natural disaster, civil unrest or severe weather event. Do You Need Alerting Software?


Often when an emergency takes place you have little-to-no warning that something is going to happen. This means that the timeframe you have to respond is extremely narrow and, in a situation where every single second counts, how you respond and how long you take to respond could be the difference between life and death.


A great solution to help inform employees quickly in the event of an emergency is to invest in an alerting software system, such as DeskAlerts, to cut through digital noise in your organization and ensure that everyone is informed.


DeskAlerts works by sending a pop-up notification straight to employee computer screens, even if they are locked or in screensaver mode. Do You Need Alerting Software? Messages are delivered instantly and cannot be skipped, ignored or minimized. You can send information about what steps employees need to take such as evacuating or sheltering in-place.


The alert notifications can be sent in video format or you can attach images such as maps to assist employees to find their nearest emergency exit.


Innatos - Do You Need Alerting Software? - personalIf you’re unsure whether an alerting solution for emergencies is the right option for your business, you can test your existing communication systems as part of your next drill to see how they stack up.


If you rely on email to let people know that there is an emergency, send a test email about a mandatory drill and see how many people respond to it and carry out any instructions you have included, such as “evacuate now and meet at the designated assembly point.”


If your employees are like the majority of people all over the world, there’s a good chance they won’t even see your email, it will be unopened and ignored.


Some may see it and begin the process of evacuation. You will find some others tag along, confused, because they don’t completely understand what’s going on and time will be wasted as the employees who read the message explain to their colleagues who did not get it.


Now imagine this wasn’t a drill and the building was on fire or there was a shooter on the loose.


Innatos - conclusionDo You Need Alerting Software?


What would become of those employees who weren’t looking at their emails?


Or those who stood around for a moment or two explaining to their colleagues what message they had received?


When you send mass alert notifications everyone gets the same advice at the same time and they will know that it is official and urgent, and will be placed to act accordingly.

Alternative You Need for Corporate Communication. When you have good internal communication practices in place you can generally enjoy higher levels of employee engagement which, in turn, can lead to better outcomes for your business.


In many organizations it is seen as less important than external communications and any measures to keep staff informed can be taken as an after-thought rather than a strategic, well-executed communications initiative.


The basis for any improvements in internal communications should be a well-written, well-researched, and easy-to-follow communication plan. This will determine what you will communicate to staff, when you will communicate it, who is responsible for carrying out the communication, how frequently you will communicate, and what delivery channels will be used to share your message.


Despite your best efforts to improve internal communication, you might still encounter staff telling you that they didn’t get the messages.


Commonly used internal communication delivery channels include:


  • Innatos - Alternative You Need for Corporate Communication - communicationEmail – the most-used method of delivery for internal communications. Whether it’s sending in bulk to the entire organization, sending to individuals, or sending to groups. Most of your employees have an email address, especially if they use a computer all day.
  • Intranet – your company-wide internal website where you can share important news, policies, procedures, contact details, and so on.
  • Enterprise social network – this is the use of social media websites within an organization to connect people to share information and ideas.
  • Newsletters – either electronic or hard-copy, newsletters are distributed at set periods of time collating different news stories from within the organization to share with staff.
  • Meetings – when employees come together face-to-face to share information and collaborate (can also be done via phone or video conferencing).
  • Instant messaging – a useful tool for one-to-one or small group communicating that saves the need for a group email and the dreaded “reply all” feature. It’s a good tool to use for quick, short communication and getting instant feedback.
  • Team spaces – there are various types of apps that do this job on the market. Essentially it is a place for teams to come together and share documents, ideas and keep discussions in one place where they can be organized, archived and searched.


For many employees, keeping up with all of this communication can be exhausting and daunting. Actually giving too much choice can be detrimental to your internal communication efforts.


Email, that tool so many rely on, causes so much stress and anxiety for many employees who struggle to tame the size of their inboxes. They can’t open, read and deal with emails fast enough as more and more pour in through the day.


This means that important news or information you have shared this way gets lost.


Having to check the intranet, enterprise social network, team space, and so on throughout the day for updates is also digital noise, and a lot of people don’t have time for it or forget to do it.


As a communicator, you have probably heard people tell you over and over that they didn’t get the information that you know was sent out… and this is almost definitely why.


The good news is there is a practical and easy to implement solution to cut through the digital noise and clutter in the internal communications space and ensure that your important information, news, and updates reach your employees.


Alternative You Need for Corporate Communication. DeskAlerts is an internal communications software system that you can deploy right out of the box to reach your employees in real-time, no matter where they are.


The system works by providing you with an interface that you can use to send pop-up notifications straight to your employees’ desktop screens. The messages will appear no matter what other software application the staff member is using at the time, and will even appear if their screens are on standby, locked, or in screensaver mode.


The messages can’t be skipped, ignored, or minimized.


Innatos - conclusionThe benefits of doing this are apparent: you’re not expecting them to open an email at their leisure or go searching for information in various other locations – you’re getting it right “in their faces”.


You’re able to send DeskAlerts notifications to the entire workforce, to specific teams or groups, or other custom audiences. You can even send it to individual employees.


Messages can be scheduled to send later, and templates can be customized and pre-populated with key information, saving you valuable time when you need it.


For many reasons you may have employees who aren’t located in front of a computer screen when you need to communicate with the workforce. Alternative You Need for Corporate Communication. They might be traveling, at a client’s office, working in a role that doesn’t involve a computer, working remotely, or just out of the office. The good news is you can still reach these employees no matter where they are using DeskAlerts.


DeskAlerts has custom apps available from the Apple and Google stores that employees download and install on their smartphone or tablet devices. It then pushes notifications straight to their device screen, meaning no matter where they are they still know what’s going on.


A range of other add-on features in DeskAlerts make it a diverse and multi-functional tool.


You can send scrolling ticker-tape newsfeeds along the bottom of your employees’ computer screens, deploy custom corporate wallpaper or screensavers on their devices, or use it to send information to digital screens to create digital billboards.


It can also be used to send surveys, polls, and quizzes where you get results in real-time, or to gather RSVPs to important corporate events.


DeskAlerts messages can be sent in a range of multimedia formats, from text to video to Flash to pictures. You can include hyperlinks in your messages to direct employees to more detailed and comprehensive information that lives somewhere else such as on your company website or intranet.


The statistics module in DeskAlerts will let you see which staff members have seen your messages and when – you can even track this right down to an individual device. Alternative You Need for Corporate Communication. This makes your job reporting and evaluating on your internal communications campaign easier.