Protect Your Employees with Real-time Mass Notifications

There are some times when you need to urgently communicate with your employees – usually in an emergency situation or because of a critical incident. This sort of communication needs to be instantaneous as there is often no time to spare at all – particularly if it is a matter of life and death.

 

Do you have a reliable tool at your disposal in such a situation? One that you can be sure will help you reach as many employees as possible in a short period of time? Keep in mind that your email system isn’t a reliable way of sending crisis communications as it relies on employees to be looking at their inboxes at any given time.

 

If the answer is no, you need to invest in DeskAlerts for your organization.

 

DeskAlerts is an internal communication software solution that will revolutionize the way you communicate with your employees – particularly giving you the ability to quickly and easily send messages to them in mass, in real-time.

 

Innatos - Protect Your Employees with Real-time Mass Notifications - computerDeskAlerts works by sending pop-up notifications straight to employee desktops, cutting through in a way that email cannot. Messages appear no matter what other apps or software employees are using at the time, and even if the screen is locked or in screensaver mode. The messages can’t be ignored, skipped or minimized and the statistics module lets you see who has seen your messages.

 

When you have an emergency situation such as a man-made disaster, fire, terror attack, active shooter, earthquake, gas leak or chemical spill, seconds can count and can be the difference between employees managing to shelter or safely evacuate and not having enough time to do so.

 

DeskAlerts enables you to send emergency mass notifications immediately to thousands of employees at once. Other methods of communication, such as email, can take a while to deliver to all employees if networks aren’t optimized – meaning even if your employees are looking at their inboxes at the exact time when an emergency happens, they still might not have enough time to get to safety as there could be a delay in receiving the information.

 

You can also use this function to help protect your company’s data by sending mass notifications when your critical systems are at risk of malfunctioning or there is a cyber-attack threat.

 

Conclusion 

 

Innatos - deskalertsSave even more time by creating templates ahead of time so that when an incident takes place, all you have to do is populate it with the relevant information about the specific incident and you can be sending the notification in minutes.

 

And if you use DeskAlerts’ one-click notification module, you can configure the software to send emergency notifications by clicking just one button on your desktop or from an app that is available for both Android and iOS –saving even more time in an emergency.

 

You are able to send rich content such as maps, photos, links, phone numbers, and other useful information that can help your employees make fast decisions and get to safety quickly.

How to Reduce the Number of Help Desk Incidents

Your company’s IT help desk has an important role to play, providing support and troubleshooting technical issues that your employees may be facing on any given day. How to Reduce the Number of Help Desk Incidents.

 

Keeping your company’s IT functions up and running is obviously a priority for your help desk staff. But budget constraints, limited resources as well as ever-changing and growing user demands can put a strain on your IT help desk, and it may reach a point where the volume of service requests being received is too large to manage.

 

Unless you’re able to spend more money on the IT help desk, you’ll need to look at improvements that can be made to reduce the number of incidents that are being reported to the IT help desk staff to resolve.

 

1. Teach your staff to prioritise

 

When you have a known critical incident that is causing havoc for your employees and is taking up a lot of IT help desk staff time, fixing this to get your company’s systems up and running again needs to be the priority.

 

How to Reduce the Number of Help Desk Incidents So if people are calling through with other issues such as wanting software installed, that aren’t critical, you should direct your staff to get them to call back later.

 

2. Communicate better

 

Innatos - How to Reduce the Number of Help Desk Incidents - conclusionWhen there is a known outage or issue that is causing large volumes of calls to the help desk, the staff will spend a lot of time fielding the same calls and giving the same information over and over again.

 

You can free up help desk staff’s time by getting on the front foot and communicating to your employees directly about the known issue and give an estimated time of restoration.

 

An effective and efficient way of doing this is by using DeskAlerts, a system that sends pop-up messages to employees’ desktop screens in a way that can’t be missed and is therefore more reliable than email communication – cutting down on calls to the help desk.

 

3. Understand what your most common support problems are. How to Reduce the Number of Help Desk Incidents

 

Innatos - computerEvaluate your help desk data to determine what the most common and easily solved problems are that your employees are calling to get assistance with.

 

Create a self-service function on your intranet site that helps your employees to solve these problems for themselves. You can provide both written instructions and short video tutorials.

 

Other problems might be caused by faulty software or hardware and if you notice that these keep arising and reoccurring, you can escalate to the appropriate place to find a permanent solution.

 

4. Have a pre-recorded message on your phone number

 

If you are experiencing a high volume of calls during a critical incident, placing a recorded message on the system explaining that there is a known issue and you are working to resolve it can eliminate many phone calls as the caller will be satisfied with this information.

Why You Need the DeskAlerts Multilanguage Interface and Multilanguage Alerts

When your company works in different countries, in different time zones across the globe, with different languages and cultural considerations, different opinions, and different levels of education, you have your work cut out for you in terms of internal communications.

 

However, these issues are not insurmountable. By setting a strategic communication plan, you can identify and address the internal communication obstacles unique to your organization and put measures in place to remove them.

 

One of the best things you can do to improve internal communications in your global organization is to invest in technological solutions that make communicating easier.

 

We live in an age where technology has made it easier than ever before to collaborate and stay connected with others even if we aren’t in the same room as them, and this is definitely true in the internal communications space.

 

Why You Need the DeskAlerts Multilanguage Interface and Multilanguage Alerts

 

Innatos - people workingMany organizations around the world have embedded DeskAlerts as an internal communication tool to share information with employees quickly and easily.

 

DeskAlerts is a software solution that sends pop-up notifications straight to employees’ desktop screens, bypassing the email system. These notifications appear no matter what other software application the employee is using at the time. The alerts can’t be skipped or minimized and appear even if the machine is locked or in screensaver mode.

 

The system is the perfect solution to help you break down language barriers and communicate to employees around the globe. The DeskAlerts dashboard is available in six languages – English, Russian, Spanish, Portuguese, French and Korean.

 

How does it work?

 

Innatos - Why You Need the DeskAlerts Multilanguage Interface and Multilanguage Alerts - peopleWhen using the interface to create and send your DeskAlerts notifications, you are able to choose from one or more of these languages to communicate with your global team members.

 

For example, if you have employees based in countries that speak three different languages – English, French and Spanish – and you have important information to communicate to them, you can easily do so via DeskAlerts.

 

  • First, you need to choose “Create Alert” and then select the languages you would like to send the alert in. Prepare one alert with a message in English, French and Spanish.
  • You can schedule your alert to send later or send it right away. Scheduling alerts can be very useful when you have employees working in different time zones.
  • Your employees are able to configure their own settings and choose which language they would prefer to receive alerts in. After doing so, they will only receive alerts sent in the language they have selected.
  • It is possible to choose another language at any time by configuring the language for your client application in your settings.

 

CSSS de la Pointe-de-l’Île – a Canadian healthcare organization – has used DeskAlerts successfully to communicate to its French-speaking staff.

 

Why You Need the DeskAlerts Multilanguage Interface and Multilanguage Alerts. “It was easy to translate the interface to French and create pre-defined messages in different languages,” said Didier Godot, CSSS de la Pointe-de-l’Île Head of Communications.

The Benefits of DeskAlerts SSO for Your Business

The Benefits of DeskAlerts SSO for Your Business. The DeskAlerts internal communication software solution just got easier to use. You can thank its new Single Sign-On (SSO) feature for that! SSO is an authentication and session tool that allows any user to log in by using one set of passwords to enter many applications.

 

DeskAlert’s development team worked very hard to deliver this feature. Now, this new SSO feature works alongside the Active Directory. After all, the team knew that clients wanted a good Active Directory integration. Not only that, but they also asked for the ability to assign publishers from Active Directory Groups without the need to create them.

 

Before, many users found the DeskAlerts SSO to be difficult. The reason for this was that it required the user to create a publisher account using an Active Directory username and password. In addition to this, the user also had to edit its settings for it to work.

 

The new SSO only has one pre-requirement to use it, and that is enabling roles and functions on the server (Basic Authorization and URL Authorization) Once this has been done, you can start using the new SSO.

 

How to use the new DeskAlerts SSO feature

 

Innatos - people workingAfter you have installed DeskAlerts to your system, log in to your dashboard. From there you need to select “System Configuration” then “SSO Group” options. Once there, check the tab that says “SSO Enabled”.

 

Next, ensure that you have an Active Directory listing to work with. For this, you need to sync the groups and organizational units (OUs) you want to include.

 

When this is done, you need to assign Policies to Groups in the SSO listings. Then, sync the Active Directory again and go back to the System Settings. There you must find the SSO Group options.

 

To start working with the new SSO you must assign the “Default User” policy to one of the groups. After this, turn the group’s users into group System Administrators. Take into account that you must assign this policy very carefully. Thus, only apply it to a small or important group or organizational unit.

 

Now that you have assigned the first policy, you need to create your own policy. Following this, you must assign it to a wider group using the new SSO interface.

 

How to assign policies

 

Innatos - The Benefits of DeskAlerts SSO for Your Business - peopleNow, to assign a policy you must click on any of the Groups or Organizational units.

 

Then, you must choose which policy you want to assign to it. Once you do this, users from these groups will be able to sign in to the dashboard. For this, all they will have to do is use their Active Directory credentials. Finally, they will be assigned and created as a publisher at once.

 

Policy interaction is a feature that allows you to have a publisher with two or more policies. What’s great about this is that they stack to each other. However, this is only if the type of alert is the same.

 

For example, let’s say you have one publisher and two policies. One of these could be for regular pop-up alert deliveries to 10 recipients. Then, the second one would be for pop-ups to five different recipients and surveys to 20 recipients. As a result, the publisher would be able to send pop-ups to the 15 recipients total from both groups but won’t be able to send surveys outside the second group.

 

Successful Change Management Strategies

Rapid technological change, globalization, 24/7 work practices, and turbulent economic times mean that your organization can’t afford to rest on its laurels: change is necessary not just for growth, but to remain competitive and ultimately for survival.

 

Unfortunately, it’s estimated that around 70 percent of all change management projects fail. This can be because of lack of communication, lack of buy-in from staff, poorly executed plans, not enough money being invested in the change, and poor leadership.

 

To avoid becoming a statistic, there are measures you can take with your organizational change program to ensure it is successful.

 

This includes:

 

Leadership

 

Your CEO and other senior managers and leaders within your company need to be on board with the change management project and to advocate for it to employees at every opportunity. If the people at the top don’t believe in it, how can you expect everyone else to come along for the journey?

 

Being realistic

 

Innatos - person workingSuccessful Change Management Strategies. Will the changes that you are proposing significantly add to the workloads of your employees?

 

Are your front-line staff telling you about factors that could affect the success of your project, but you’re ignoring them? You need to thoroughly research the viability of your change, including consultation with your stakeholders, to put realistic and achievable measures in place that will help you bring about change.

 

Your goals should all be “SMART” – that is Specific, Measurable, Action-Oriented, Realistic, and Time-sensitive.

 

Communication, Successful Change Management Strategies

 

Quite simply, if you don’t let people know what’s going on, they’re going to be in the dark about your change management program. You should have a comprehensive communications strategy that sets out what you are going to tell your employees, who will tell them, how often you will tell them and which communication channels you will use to deliver the information.

 

Don’t be afraid to use multiple communication channels to ensure that you get your message across to staff. Thinking outside the box and using an innovative internal communications solution such as DeskAlerts can help cut through and ensure your important information reaches your staff members.

 

Innatos - Successful Change Management Strategies - person workingBe prepared for resistance

 

Humans are creatures of habit and often don’t like change.

 

So it’s only natural that during any kind of change management project you can expect to meet with some level of resistance among your employees.

 

To effectively handle resistance you need to create an environment where employees feel comfortable expressing their opposition to chance, which you can then use as an opportunity to create discussions and meaningful dialogues on the change process.

 

Train and support your people, Successful Change Management Strategies

 

It’s not realistic to expect that your employees will just take new information on board and start doing everything differently. You need to provide proper training to embed your changes, and then provide ongoing support to those employees who may be struggling to adapt to the change.

Using DeskAlerts for Cyber Attack Notifications

Using DeskAlerts for Cyber Attack Notifications. From phishing to hacking to viruses, many businesses can expect to become the victim of cybercriminals every single year.

 

According to the FBI, in the USA alone more than 4,000 ransomware attacks occur every day. There is a hacking attack every 39 seconds, and one in three Americans are affected annually.

 

It is anticipated that the damage sustained by cybercrime will cost businesses around the world $6 trillion annually by 2021 – up from $3 trillion in 2015. Using DeskAlerts for Cyber Attack Notifications. These costs include direct monetary loss, the cost of fixing and restoring systems after they have been compromised, lost revenue in the wake of an attack, and legal costs.

 

Using DeskAlerts for Cyber Attack Notifications

 

It is a conservative figure because many businesses are completely destroyed in the aftermath of an attack because of reputational damage incurred as well as the financial burden.

 

In fact, the billionaire businessman Warren Buffet said at a shareholder meeting last year that cyber-attacks are mankind’s number one problem and rank higher than the threat posed by nuclear weapons!

 

If your organization has never been affected by cyber-attacks in any way, it might be down to good luck and not good management.

 

It’s crucial to stay on the front foot by implementing best practices in this area including ensuring firewalls are turned on, installing anti-virus and anti-malware software and regularly updating them, keeping other software patched and up-to-date, training employees in cybersecurity awareness, and having iron-clad policies and procedures in place that can easily be followed in the event there is a breach.

An important tool to have in your organization’s arsenal in the fight against cybercrime is DeskAlerts.

 

iNNATOS - Using DeskAlerts for Cyber Attack NotificationsMany businesses are using this innovative software approach to keep their employees informed about cyber-attack threats.

 

DeskAlerts works by sending pop-up notifications to your employees’ desktop computer screens that appear no matter what other applications they are working on at the time, bypassing the unreliable email system and ensuring important information is delivered quickly.

 

It can be used to send cyber-attack notifications when there is a known threat affecting many other businesses. Using DeskAlerts for Cyber Attack Notifications. You can quickly send the details of the threat to your employees telling them what to look for and what they need to do – for example, don’t open email attachments that are suspicious.

 

Conclusion

 

If your organization has, unfortunately, been compromised, you can also use DeskAlerts to quickly let your employees know what the problem has been, what systems are affected, what steps they need to take to minimize any further damage, and what will happen next.

 

You can also use it to send notifications if you realize your business is being targeted by phishing scams or by fraudsters sending invoices for services that have never actually been commissioned or delivered.

 

In fact, DeskAlerts can also be used to deliver ongoing information and reminders about cybersecurity so that security awareness becomes ingrained in your corporate culture. It is often better to be proactive than reactive.

How to Organize Annual Security Training in Your Company: Some Insights

How to Organize Annual Security Training in Your Company? Every year, cyber-attacks cost businesses millions of dollars to deal with. It’s a problem that is growing as threats become more and more sophisticated. In fact, it is believed that by 2021 cybercrime will cost the global economy $6 trillion a year.

 

You can’t afford not to invest in cybersecurity training. The risks to your business from cybersecurity threats include financial losses, theft of intellectual property, theft of customer information, systems brought down and rendered inoperable, loss of earnings, cost to fix the problem, reduced productivity while you try to restore systems, reputational damage, and the risk of legal action.

 

How to Organize Annual Security Training in Your Company?

 

Innatos - Integrate your online store with a CRM service - people workingYour employees are your first line of defense against cybercriminals and everyone has a role to play, from the CEO to your most junior temp or intern. It is critical that everyone understands different types of threats and to be vigilant.

 

For example, your employees should know how to identify phishing scams where cybercriminals try to elicit company credentials such as login names and passwords by sending fake emails that look like they are from a legitimate source.

 

Another scam that is growing in popularity at the moment is invoices being sent demanding payments – sometimes from a business your company may have actually worked with in the past (this is most likely known because that other business has been compromised) or it might be from a business that you’ve never heard of before. Many businesses are losing money because they have paid these invoices when they weren’t real.

 

Other times, employees can click on suspicious links and visit unsafe websites, or open attachments on emails that contain malware and viruses which can then spread to your systems.

 

Training your staff in cybersecurity awareness can help to reduce the threats that your company faces from cybercriminals.

 

While it’s important that this information should form part of any induction training that you hold when new employees join your organization, it’s important that you conduct ongoing, annual training sessions.  It will also let you tailor your content as threats change and evolve, or if you notice any patterns and trends in incidents that your IT department is dealing with so you can address specific cybersecurity issues that your company seems to encounter more regularly.

 

A simple and easy way to deliver annual cybersecurity training to your employees is by using DeskAlerts. DeskAlerts is an internal communication software solution with a myriad of uses.

 

You can use it to send pop-up notifications straight to your employees’ computer screens to bring urgent or important information to their attention, bypassing the email system. We have a geographically diverse workforce who operate in different time zones.

 

How to Organize Annual Security Training in Your Company? So we needed a solution to keep people informed.

 

Innatos - the processDeskAlerts allows you to send rich content such as videos, text, pictures, or HTML links to other information. You can use it to send hints and tips and reminders throughout the year about different types of cyber threats.

 

When it comes to annual security awareness training, once you have decided on the topics that you want to communicate to your employees, all you have to do is write it (or make a video about it, or link to where the content lives on your intranet site) and select the audience you would like to send it to.

 

You can send to your entire organization, or set to send to different niche audiences such as those who work in specific geographic areas. You can also schedule a time to send the content in advance.

 

DeskAlerts also comes equipped with surveys, quizzes, and polls modules that many organizations use to test their employees’ knowledge on specific subjects to determine where there is room for improvement. Follow up immediately after you deliver your awareness training to determine what information has been retained.

 

You can also use DeskAlerts to alert your employees when there is a known threat affecting other businesses.

 

Evaluation is also critical so you can determine how effective your training has been. DeskAlerts comes with an analytics panel that lets you see who has seen your alerts, who has completed any quizzes, and what the results are.

 

If you find you have employees who aren’t participating, you can send them targeted messages reminding them to take the training or complete the quiz.

The Most Common Helpdesk Problems…and How to Solve Them

The Most Common Helpdesk Problems…and How to Solve Them. When you’ve been working on your company’s IT helpdesk for long enough you start to get a feel for the sorts of issues that employees will call up and ask about.

 

You may have different questions to these ones depending on what industry you provide support to (for example your employees may use specialized software that generates a lot of calls to the help desk) but in general, these are the most common problems people call helpdesks to get advice on:

 

  • They can’t log in – whether they’ve forgotten their password or left their caps lock on while trying to type it, these users can’t access the systems until the helpdesk comes to their rescue.
  • They’ve deleted files they shouldn’t have – in many cases you’ll get a call from someone in a panic wanting to know how to recover files they have sent to recycling or files that were in the recycling bin that has since been emptied.
  • The computer is too slow – this can often be a simple fix because the user has too many windows and applications running at once, using too much memory.
  • Internet outages – users are unable to connect to the internet or wifi for a variety of reasons that may require troubleshooting or may be related to a general, system-wide outage.
  • Problems with printing – the reasoning behind this can vary from the printer not actually being turned on in the first place through to issues with how their printer settings are configured to physical problems with the printer itself such as a paper jam.
  • User has lost access to shared drive – there are many reasons why this could happen, but it generally involves the IT help desk mapping the network connection so the user has their share drive access reinstated.
  • Computer has a virus – this isn’t a great scenario and solving the problem can be quite complicated. This machine needs to be isolated from your network immediately.
  • Keyboard or mouse aren’t working – this is a problem in particular faced by users who have wireless/battery operated keyboards and mice. At some point the batteries will die, catching the user unawares.
  • Blue screen of death – the BSOD can mean different things and users will panic when they see it and call the help desk straight away,
  • Computer won’t start – again there can be a range of reasons for this through to computer not being plugged in, the battery is flat through to the hard drive being broken.

 

When you have common IT help desk requests you can take the pressure off your staff by using tools and creating resources, especially for the job.

 

The Most Common Helpdesk Problems…and How to Solve Them. For example, you can put frequently asked questions on your intranet site, create a self-service kiosk for employees, or use DeskAlerts to send notifications to the entire organization when there is a known IT issue affecting multiple users.

Benefits of DeskAlerts API Integration to Your Business

Benefits of DeskAlerts API Integration to Your Business. Your business is unique. No matter what industry you are in, no matter which country or countries you operate in, your business structure, business culture and policies, and procedures, as well as the people who make up your organization, set you apart from your competitors even if they are working in the same industry.

 

If you’ve decided that you need to improve on or completely overhaul your company’s internal communications, finding systems and products that are a perfect fit can be tricky. There’s no one-size-fits-all approach to internal communication that is guaranteed to work and improve information flow, boost engagement, improve productivity, and help with staff retention rates. Quite often it takes using a combination of channels and approaches to get the right results.

 

Many businesses around the world have started using DeskAlerts – an internal communications software platform – that has revolutionized the way they communicate with their employees. The software enables pop-up notifications containing important corporate information to be sent straight to employees’ desktop computers, bypassing the email system which has become an increasingly unreliable channel for corporate communicators to use.

 

Innatos - people workingDeskAlerts notifications can be sent and seen no matter what other software application the employee is using at the time, and can even be sent to screens that are on standby or screensaver mode. Messages can be customized and send on templates that match your corporate branding. You are able to send in a variety of formats including text, pictures, video and links to HTML content. You can also send polls, surveys, quizzes, RSVPs and newsletters.

 

On the administration side, the user interface that allows you to send DeskAlerts to your employees provides statistics in real time so you can see who has received your messages and who hasn’t. Results from any quizzes, polls, sureys and RSVPs are also displayed in real time.

 

For many organizations, DeskAlerts suffices for their needs straight out of the box. They are able to integrate it into their internal communications plans and use it the way they need to within their organizations.

 

But if you have additional needs and want DeskAlerts to integrate with other systems that your organization uses, there is often a custom solution that can be built for you using the DeskAlerts API (application programming interface). Clients in different organizations provided feedback to DeskAlerts staff that they would like to integrate the system with third-party applications, and the company responded to these needs.

 

The DeskAlerts team of professionals can help you to build custom features that fit your business and help you improve your internal communication by enabling you to use several systems through one interface. DeskAlerts’ third party integration API means that other software applications you commonly use can trigger DeskAlerts notifications being sent to your staff.

 

Depending on your industry, this could include things like service desk ticketing systems, ITSM systems or event correlation systems. Clients in the healthcare industry often integrate DeskAlerts with their local ERM systems. Call centers use it to integrate with call center management software. While human resources departments often integrate DeskAlerts sith systems such as anonymous and non-anonymous opinion polling.

 

The API enables DeskAlerts to handle requests from virtually any third party system that is equipped with built in call-raising and request functionalities. Other creative custom uses for the DeskAlerts API include hospital bed management, sales records and oil tanker tracking.

 

Creating solutions for you 

 

DeskAlerts client Catalyst Paper is a manufacturer of a broad range of paper products based in British Columbia, Canada. They produce industrial packaging, food service papers, newsprint, and pulp among other products, and have three paper mills with an annual capacity of 1.3 million tonnes.

 

The company was looking or a reliable solution to use to send emergency notifications when it turned to DeskAlerts to provide a customized solution.

 

AInnatos - What is Internal Communication? - graphics in a boards a manufacturing concern, Catalyst Paper, like many other manufacturing concerns, uses Data Historian systems to acquire data about its operational environments, quality assurances, performance monitoring and operational control. The company saw the need to integrate the Data Historian system with the DeskAlerts interface to alert employees to any emerging threats that were detected by the Data Historian system.

 

“At Catalyst Papers, we have used DeskAlerts for a variety of functions, one of which is leveraging the API to send critical safety messages out of our Data Historian systems,” wrote Jon Claude, the Manager of Manufacturing Systems for Catalyst Paper.

 

“By monitoring systems in various areas of our production environment we are able to trigger plant-wide messages in the event that hazardous conditions arise, such as dangerous levels of sulphur dioxide (SO2) and hydrogen sulphide (H2S)” he said.

 

Sulfur dioxide is byproduct of paper bleaching. It is a gas that is invisible, but does have a nasty smell. When breathed in it can result in a range of respiratory complications for the person who has been exposed to it, and can also be fatal. It can also be explosive if it is heated.

 

Hydrogen sulfide is also used in the manufacturing process and is a colorless gas that smells of rotten eggs. It is extremely toxic and can cause death, as well as a whole host of other health complications. Naturally, Catalyst Paper wants to ensure that its employees are safe, given they work in environments where they could be exposed to these types of chemicals.

 

“Safety and environmental stewardship are part of our core operating philosophies and the flexibility the DeskAlerts API offers has allowed us the opportunity to drive for results in this category and ensure we are taking all steps necessary in order to ensure the health and safety of our employees,” says Jon Claude.

 

Best Practices for Workplace Safety Training

Best Practices for Workplace Safety Training. Whether your business operates out of factories, retail outlets, restaurants, laboratories, building sites, office complexes or something entirely different, you have both a moral and legal obligation to ensure that your employees have safe working environments.

 

There are still ways your employees could become seriously injured, or worse, in your business environment if they don’t understand workplace safety risks and what to do if they are faced with them.

 

By carrying out safety training you can help to ensure your employees are not injured while on the job. The aim is to develop a positive workplace health and safety culture within your organization where safety is front-of-mind for every employee.

 

When deciding on the delivery of your training, you should take these best practice tips into account:

 

  • Keep it simple

 

The more complicated you make training, the harder it will be for employees to absorb. When information is perceived to be too “high level” and academic you can lose a large chunk of your audience’s attention.

 

  • Make it engaging

 

Innatos - Best Practices for Workplace Safety Training- person workingHave you ever watched a long corporate video where someone is droning on in a monotone voice about something you were told you needed to know about? Did you enjoy that experience? Did you retain a lot of the information gleaned? Chances are you’ve answered no to the last two questions.

 

Whether your content is written or video it should be short, punchy and engaging to capture the attention of your audience.

 

Consider using innovative delivery channels to get your training material to employees such as DeskAlerts where you can send workplace safety training information via pop up notifications directly to their computer desktops.

 

  • Make it relevant

 

Many employees will want to know “what’s in this for me?” It’s important to make them understand their roles and responsibilities when it comes to workplace safety, and the ways they could be impacted in their particular jobs if there is a hazard. Provide examples of relevant potential consequences that can show them exactly what is “in it for them”.

 

  • Innatos - person workingMake it practical

 

People are less engaged with lecturing and often respond better when they can experience something first-hand for themselves. Where possible, offer practical hands-on training opportunities so people can experience safety procedures first-hand. When confronted with a real-life situation later they will have better ways of reacting to something they’ve previously experience rather than heard about hypothetically.

 

  • Don’t just set and forget

 

Safety training is a tool to improve the workplace safety culture of your organization. Offering it shouldn’t be to tick a box to satisfy an obligation. You can’t just set and forget it.

 

You should follow up training and monitor progress to measure how well your employees are using the training in their jobs. Refresher training should also be a focus to ensure that your employees’ knowledge is always current.