When everyone is kept in the loop with the same information they can understand your company’s long-term and short-term goals, be aware of any issues that have arisen and make decisions accordingly.

 

People who don’t have all the information they need to do their jobs well can make mistakes, are less productive (which affects your company’s profitability) and have lower levels of engagement and morale. They’re more likely to look for a job elsewhere, which means if you’ve invested time and money in recruiting the top talent in your industry, you might not be able to keep them if they are unhappy!

 

Staff who give conflicting or just plain wrong information and advice to customers, partners and other stakeholders are also a risk for your company. People don’t like doing business with companies that they feel are misleading or incompetent.

 

This poor perception can lead to reputational damage and ultimately cost you goodwill and money.

 

Innatos - The Best Tools for Mass Notification - personImplementing good internal communication practices within your company can prevent or alleviate some of these issues. Having an internal communications plan that you can follow to deliver key information to your staff in a timely manner means that whenever you have something important to say to them, you will know what steps to take to do so.

 

For the types of information that you need to dispatch to the entire organization or large numbers of staff, you will need to ensure you have a communication tool at your disposal that will get the messages through.

 

Many companies rely on email to send mass communications to their entire workforce. This might take the form of an email announcement or a staff electronic newsletter, and is often seen as the quickest, simplest, most effective way to reach everyone in an organization.

 

Email distribution lists are relatively easy to set up, and many organizations have staff arranged into groups via Active Directory such as staff who work on a particular project team, everyone in a certain geographic location and so on.

 

Sounds great, right? So if you’ve been sending emails out and yet people are complaining that they don’t know what’s going on within your organization, that can be incredibly frustrating – especially if you have taken those steps to communicate to keep everyone well-informed.

 

Unfortunately the reason for this is the medium of email itself. Email has become so overused in modern workplaces that it can no longer be relied on to deliver the most crucial of information.

 

According to a report from the Radicati Group, the average office worker sends or receives 121 emails a day. Employees are so bombarded with emails on any given day their inboxes are overloaded.

 

They simply don’t have time to open and read and act on every email that they receive.

 

Innatos - conclusionThis is bad news if you’re relying on email to keep everyone in the loop about important updates. Even sending the email from a top manager, such as the CEO, isn’t guaranteed to get people opening it up!

 

The best mass notification tool available is one that is able to cut through the digital clutter of email and land on employees’ computer screens, no matter what software they are using at the time, and get “in their faces” to ensure that important information is delivered.

 

If you’re looking for something that achieves this, look no further than DeskAlerts, an internal communication software solution that delivers pop-up notifications straight to employees’ screens. The Best Tools for Mass Notification. Messages appear even if the computer is locked or on screensaver or standby mode.

 

DeskAlerts has been deployed in many organizations around the world to improve their internal communications, and is getting results.

 

Messages are sent from an online interface. You can customize the design of the notifications as they appear on employee screens, even determining the location of where they will be seen. You can also create custom audiences and schedule messages in advance to appear at a later time.

 

Benefits to using DeskAlerts include:

 

  • Fast delivery – send your breaking news or important announcements so they appear on everyone’s computer screens quickly. This lets you stay ahead of the rumor mill.
  • Emergency communication – The Best Tools for Mass Notification. when you have a crisis situation such as a fire, a natural disaster or an active shooter you can instantly alert your employees so they can take steps to ensure their safety.
  • Send surveys, polls and quizzes – instantly get a response from your employees by sending a survey or a quiz straight to their screens. Good for gathering feedback, testing knowledge levels or getting simple yes or no answers.
  • RSVP to events – the easiest way to find out who is able to attend an important corporate event and gather important information like catering requirements.
  • Statistics module – when you send a DeskAlert notification you can see which employees have seen the pop-up and which ones haven’t. You can even track by device.
  • Mobile apps – your modern workforce isn’t always sitting in the office in front of a computer screen. DeskAlerts has apps available from both the Google and Apple stores for smartphones and tablets, which push notifications to the screens of those employees who are on the road, out of the office, work in non-office roles, or work remotely.
  • Send content in rich formats – DeskAlerts supports a variety of multimedia formats including video and Flash, photos and will also let you hyperlink to content elsewhere such as your internet or intranet sites.
  • Use out-of-the-box or customize – The Best Tools for Mass Notification. For many companies DeskAlerts is good to go straight out of the box. However the team of professionals can help you to create custom solutions unique to your needs for an additional fee. Using the API function you can integrate with a range of other systems that your company or industry may rely on to keep staff informed about issues critical to their roles.

Employee engagement is where your organization is committed to ensuring that your staff work in an inclusive, cohesive environment where they are supported to do their jobs well, and want to go above and beyond to help the company achieve and succeed. This is an emotional commitment that your staff members make to show that they are dedicated, enthusiastic, accountable and focused on results.

 

When you have happy, engaged employees your organization is likely to be more productive, have greater profits than other companies with less engaged staff, have lower levels of absenteeism and presenteeism, have lower rates of staff turnover, and have employees who are great ambassadors for your company and your brand.

 

Unfortunately, employee engagement is an issue that many businesses struggle with. A Gallup poll found that just 17 per cent of employees in the United Kingdom are engaged, 57 per cent are not engaged and 26 percent are actively disengaged.

 

Actively disengaged employees aren’t just unhappy employees – they show that they are unhappy.

 

Innatos - What is Employee Engagement? - communicationsThey may be negative, refuse to cooperate or even display outright hostility and undermine management.

 

You can’t just pull a culture of engagement out of a box and expect to install it in your organization. It’s a long process that takes a lot of time and effort to nurture. In essence, you may need to change the very culture of your organization and behaviors that exist within it.

 

Improving employee engagement isn’t just a checklist of actions that you can take and then expect everything will be fine after that – it needs to be ongoing, meaningful and embedded in your processes.

 

What your company’s culture should look like is going to be an individual result – your business and your people are unique. Your company’s vision, values, goals and mission may be vastly different to the business next door.

 

To improve employee engagement in your organization, you need to start at the very top.

 

Innatos - conclusionYour CEO and other senior executives need to model the desired behaviour and need to be totally committed to changing your culture and listening to employees.

 

You will need to carry out research to determine what pain points exist in engagement, what your employees want and expect, what is actually happening, and what you can improve.

 

Areas for improvement can include internal communication, actively listening to employees and implementing their feedback, coaching and developing people and investing in their potential, rewarding and recognizing great performers, being open and accountable, and not rewarding poor behaviour at any level.

 

Benchmarking and ongoing measurement are also critical – you can’t improve engagement if you aren’t measuring the success of any efforts you are making. You should do this at regular intervals so you can determine if your work is effective or if you need to make any improvements.

 

Keeping your employees informed so that they understand your corporate priorities and can share in your news, achievements and milestones helps to ensure you have a cohesive team all working towards the same strategic outcomes. Good internal communication practices also have a direct link to boosted employee engagement which in turn will ensure your company has higher levels of staff retention, productivity, profitability and morale. Why You Need an Enterprise Communication System?

 

Unfortunately, many companies have poor internal communication or no internal communication at all. They fail to see the inherent value in ensuring a good flow of communication that’s directed inwards, preferring instead to focus their communications efforts externally for the purposes of marketing and public relations.

 

Internal communications, if done properly, can actually help to shape your external communications. Employees who are informed, believe in the work your company is doing, understand your key messages and are engaged are more likely than those who are disengaged to be good ambassadors for your brand.

 

If you’ve not concentrated on internal communications before, or if your efforts to date have felt like they haven’t been doing enough, there is much you can do – and it doesn’t need to be daunting.

 

In conjunction with developing a comprehensive internal communication strategy, you should determine frequency and methods of communication with your staff. You’ll need to do a little bit of research to ensure you’re addressing the gaps that your employees may perceive they have in the information flow coming from management.

 

Then you need to set about determining the best way to deliver information to your people.

 

Innatos - Why You Need an Enterprise Communication System - deskalertsAn enterprise communication system is the best place to start. This is a software system that you can deploy to deliver your internal communications to your employees. There are many different options on the market with many different features and functions, at many different price points. Finding the right fit for your organization is obviously crucial.

 

Many businesses around the world, in different industries, have invested in and deployed DeskAlerts as their enterprise communication system to communicate with their staff.

 

DeskAlerts is an internal communications software solution with a range of different functions that all have the same goal: to keep your employees informed, engaged and on message.

 

Why You Need an Enterprise Communication System?

 

Primarily this tool is used to send pop-up notifications straight to employee desktops, bypassing the email system. Messages appear on your employees’ screens in a way that cannot be skipped or ignored, giving you peace of mind that your communications have actually been delivered and seen. Messages will appear even if the screens are locked, in standby or in screensaver modes.

 

The messages can be sent in plain text, or by using a variety of multimedia formats such as Flash, images or video. You can embed HTML into the messages to direct people to further information elsewhere such as your company website, intranet or social media channels.

 

You are able to customize templates and audiences to give your messages the look and feel you desire, and ensure you are communicating with the most relevant people.

 

DeskAlerts is ready to install straight out of the box, or you can work with the team of professionals to customize the tool to suit your specific needs, for an extra fee.

 

Other features of DeskAlerts help make it a powerful all-round enterprise communication system that will get your employees’ attention. This includes:

 

  • Innatos - conclusionEmergency alerts: Use the system to communicate urgent information with your people during an emergency situation. You can provide them with information on what steps to take such as having to evacuate or shelter-in-place. The system can be integrated with other emergency systems such as alarms and sirens, or the color code system used by hospitals.
  • Desktop ticker: This is a scrolling ticker that appears on employees’ screens, in whatever place you want it to appear (many people set it to appear at the bottom). It has the same format as the news ticker you see on television during news programs. You can display headlines or short summaries of information on a variety of topics and even include hyperlinks so your employees can find out more details.
  • RSVP function: When you need to get a response to an event in a reliable way, send invitations as a pop-up using DeskAlerts and your employees can simply respond on the spot.
  • Surveys, polls, quizzes: When you need to gather information fast, the surveys, polls and quizzes module on DeskAlerts will let you gauge your employees’ opinions. Whether you want to find out where people would like to go for a team lunch, quiz the knowledge they’ve retained in a recent training session, or conduct an opinion survey, DeskAlerts is the tool for the job. You can see results in real time and be sure that your employees have received the notification to provide you feedback.
  • Corporate screensaver: Take control of the computer screens in your organization by displaying custom screensavers which can reinforce your internal communications efforts.
  • Digital signage: Similar to the concept of the screensaver, you can turn any screen in your organization, such as TV screens, into digital billboards promoting your initiatives, your brand, and deliver key messages.
  • Corporate wallpaper: The background on your employees’ computer screens is often wasted real estate. With DeskAlerts you can create a custom wallpaper that reinforces, in a passive way, key information you want your employees to remember. Good things to include are emergency procedures, important phone numbers, messages from HR or the IT help desk.
  • Newsletters: Forget subscribing to multiple services to deliver your internal communications, DeskAlerts can be used to create and send custom internal newsletters that look professional and read easily.
  • Apps: DeskAlerts can be received on virtually any smartphone or tablet via an app that is available from both the iTunes and Google Apps stores. The app can be used to push notifications to these devices ensuring your employees are still in the loop even if they aren’t sitting at their PC.

When you develop an internal communication strategy, not only is it important to determine what you want to say, but you need to work out who you are going to say it to, when you will say it, how often you will communicate, and what delivery channels you are going to use to send this information. Best Way to Measure Your Internal Communication Efforts.

 

But doing all this isn’t enough if you don’t have anything that you can quantify. How do you know if the campaign was a success? If you’re making mistakes with your internal communications, or missing the mark entirely, you’re doomed to keep repeating these failures if you’re unaware of them.

 

There are different ways to measure internal communications, but a great way to determine where you are and effective your internal comms efforts are is to carry out a baseline survey and then follow up with ongoing surveys to determine if there has been a change.

 

Best Way to Measure Your Internal Communication Efforts

 

Innatos - importantThis is something that can be done quickly and easily with DeskAlerts, an internal communication software solution that sends messages straight to your employees’ desktops.

 

This tool is a much more reliable and efficient way to send your communications than email. Email inboxes are overloaded and often links to surveys are missed.

 

But with DeskAlerts, the survey invite pops up on employees’ screens and can’t be skipped or ignored.

 

You’re able to see the results of these surveys in real time and then get working on what you need to do to improve.

 

And perhaps DeskAlerts itself is something you can use to deliver internal communications campaigns as part of that improvement.

 

innatos - Best Way to Measure Your Internal Communication Efforts - consluionNot only can you send surveys, quizzes and polls to employees using DeskAlerts, you can also send pop-up notifications containing important news, emergency warnings, information about upcoming events, system statuses – practically anything you need to communicate to your employees you can send via DeskAlerts.

 

You are able to set custom audiences so that only relevant employees need to see certain types of information. You are also able to deliver video content, send messages with pictures or Flash, or include hyperlinks to web content.

 

As a delivery channel for internal communications, DeskAlerts also has a powerful statistics and metrics module that lets you see who has seen your messages, what device they used, when they saw it… and which employees haven’t received your message (for example, their computers have been turned off for several days).

 

You are able to generate reports based on this data, which you can then use as part of your internal communications evaluations. Any patterns that you see emerging you are then able to address such as by contacting relevant managers, or making adjustments to your content.

 

This one powerful software solution is able to save you lots of time collating data. So if you’ve felt like gathering statistics is too hard, stop making excuses and invest in DeskAlerts today!

Financial details, customer details and personal information, contractual details and intellectual property are just some of the types of information that companies need to keep safe from cyber criminals. This information is valuable to criminals as they can find ways to exploit it and profit from it – at the expense of the company it was stolen from.

 

Your company can’t afford not to be concerned with cyber security. Data breaches cost billions of dollars around the world each year and can have devastating consequences for companies that have been affected. This includes loss of revenue, loss of consumer trust, legal implications and financial ruin.

 

Depending on where in the world you are located, there are regulatory and legislative requirements to keep data safe and failure to do so can result in large penalties. For example in Europe, the General Data Protection Regulations (GDRP) which came into effect in 2018 mean that companies are now fiscally responsible for any security breaches and fines can be as much as up to four per cent of their annual turnover.

 

If you haven’t been paying attention to cyber security, it’s never too late. These are the areas you should concentrate on when getting your company’s data secure:

 

Innatos - Things to Focus on in Cyber Security - securitySecuring your networks,Things to Focus on in Cyber Security

 

Ensure all computers in your company are running antivirus and anti malware software with definitions regularly updated.

 

Firewalls should also be in use.

 

 Keep all software updated and patched.

 

Quite often cyber criminals will find a way in through known software exploits because companies have failed to update with vendor patches.

 

Keep passwords safe

 

Follow best password practices and ensure passwords are difficult to guess or crack. Don’t write them down, especially not near computer screens. Encourage employees not to share them with anyone. Take words out of passwords to make them harder to guess, and use a combination of upper and lowercase letters, numbers and special characters.

 

Innatos - conclusionEducate your employees, Things to Focus on in Cyber Security

 

Employees, unfortunately, are often the weakest link when it comes to cyber security. They account for most data breaches and fall victim to things such as invoice scams, phishing attempts, downloading malicious attachments, clicking on suspicious websites and so on.

 

Training your employees on what to look for and what to do in the event they encounter a cyber criminal is critical. With DeskAlerts you can send reminders about cyber security to employee desktops, send quizzes to see what level of knowledge your employees have on the topic, and even send urgent threat notifications when there is a known issue that has the potential to impact on your computer systems.

 

Use multi-factor authentication

 

Around 81 per cent of data breaches come from stolen, weak or default credentials. Once a cyber criminal has these, he or she can gain access to systems and cause untold damage.

 

Multi-factor authentication makes it that bit harder for cyber criminals to gain access, because unless they have all the devices and accounts set up in a multi-factor authentication system, they will fail.

The IT help desk operates in a challenging environment. Help desk staff have to juggle many competing priorities and demands while also dealing with unforseen issues that could end up becoming a crisis for the company if not dealt with properly.

 

Help desk staff have many new challenges and trends to work around including cloud-based services, remote access, global interconnection and mobility which can increase pressure on the help desk service.

 

With companies so reliant on technology in order to be competitive and thrive in the modern world, if your IT help desk isn’t performing well, there can be major consequences for the entire organization.

 

These are some of the ways IT help desks fail.

 

1. By not being properly resourced

 

Failing to properly invest in your IT help desk means that it is never going to be able to perform the task that you need.

 

In fact, some organizations have either cut back on their IT help desk because it doesn’t actively generate revenue, or have outsourced this component of business in order to cut costs.

 

There are many issues that can arise in either situation – the commonality with both is that when employees urgently need help so they can use the systems they need to do their jobs, a poorly resourced IT help desk will take far too long to help this happen.

 

2. Poor ticketing systems, 7 Reasons Why IT Help Desks Fail 

 

Innatos - Protect Your Employees with Real-time Mass Notifications - computerIf your company hasn’t invested in a proper ticketing system, it could be a disaster waiting to happen.

 

Sometimes companies make their own ticketing systems or rely on Sharepoint or their emails to handle and keep track of incidents and requests.

 

These systems can become disorganized very quickly and suffer from other problems – leading to lost tickets and problems that are ignored or unsolved.

 

Investing in a proper ticketing system will enable your help desk staff to keep track of current issues and jobs and allocate workloads effectively.

 

3. Poor communication

 

No matter what line of work you’re in or what your functional role is within an organization, communicating well is vital in order for you to do your job well and to ensure others understand what you are doing and what you need from them.

 

This is especially true of the IT help desk. This area needs to communicate well with internal clients to keep them informed about the progress of their ticket/issue and also needs to communicate important information about outages and maintenance.

 

Keeping employees in your company informed about any planned maintenance and system upgrades or unforeseen outages an help them to plan their work schedules so they can remain as productive as possible during any down time.

 

Always give employees as much notice as possible for planned maintenance, and when an unscheduled outage occurs, keep people updated about estimated restoration times. A good way to do this is by using DeskAlerts to send pop-up notifications straight to everyone’s PC desktops. This format is really great for sending messages that won’t be ignored, skipped or minimized.

 

4. Workload not distributed evenly, 7 Reasons Why IT Help Desks Fail

 

Some legacy help desk software systems can’t be customized and this makes it distributing work evenly amongst help desk staff a difficult task. Customers expect their issue will be resolved quickly, and by an employee who is skilled and knowledgeable in the area they need assistance with.

 

Effective help desk management software should be able to be customized so that it distributes workloads evenly.

 

5. Help desk staff don’t understand the company’s current needs

 

Innatos - people workingWhether your help desk is in-house or outsourced, it’s critical that the staff who man it understand what your company needs from a technological perspective – and how those needs can evolve and change over time.

 

Not only should they have a good understanding of the software and hardware that your employees use, they should understand why they use it.

 

Important deadlines, projects, budget commitments and corporate priorities should all be issues that your help desk staff are well-versed in so they can have a good understanding of needs – especially as no two companies are identical. Software that may be critical to success in one company may be barely used in another.

 

6. Failure to manage expectations, 7 Reasons Why IT Help Desks Fail

 

The IT help desk can often get a bad reputation for being…unhelpful. There are many reasons for this, but sometimes it can be as simple as the department having failed to manage expectations of it held by other people.

 

Many help desks choose to just “wing it” and handle whatever comes in and turn the issues around over a long period of time.

 

Introducing a service level agreement (SLA) with the organization will help to keep your help desk staff accountable and sets expectations with the wider organization about what your help desk will deliver, agreed time frames and a framework of what they can expect when requesting assistance.

 

7. Failure to solve big problems

 

Sometimes the help desk will find itself constantly fixing issues and glitches affecting a particular software system or specific hardware. It can seem like no sooner is one of these issues resolved, another one comes along and takes its place. This can be a Band Aid solution – and the help desk staff are only treating symptoms of a wider problem instead of trying to find a cure for the disease.

 

The help desk should have methods and processes in place to identify and address situations that have become problematic and to step up and solve big issues when they occur.

Many companies are brilliant at communicating with the outside world, but not so good when it comes to communicating with their own employees. They can tell their own story successfully externally – sharing their vision, initiatives, triumphs and goals with the wider world. They do so using different mediums and channels. But when they need to communicate with their own people for whatever reason it falls well short. Your Corporate Communication Methods.

 

Sometimes internal communication is overlooked because the assumption is that people who work for a particular company will just know what’s going on and there’s no need to specifically tell them. But guess what? Your employees aren’t mind readers!

 

Your Corporate Communication Methods 

 

Companies with strong internal cultures are extremely good at communicating vision, goals, good news and even bad news with employees to ensure that everyone is well informed so they can be a unified, cohesive team with the same hopes and aspirations wanting to make the company a success.

 

If you’re not sure where to start with changing up your internal communications, try some of these:

 

Innatos - Do You Need to Change Your Corporate Communication Methods? - deskalersBan email

 

Email communication has its benefits, but the downsides far outweigh them.

 

People feel overwhelmed by email and for good reason – overloaded inboxes kill productivity and cost businesses billions of dollars globally every year.

 

Encourage and incentivize your employees to not send emails, but to look at using other communications channels to communicate internally instead.

 

 

Encourage face-to-face talks, Your Corporate Communication Methods

 

One of the problems with email is that people might send a message to someone who is sitting right near them, and then go backwards and forwards, wasting time before they reach a conclusion. The time spent emailing might double, or triple, the time it would have taken if they’d just talked about the issue face-to-face.

 

Employees should be encouraged to speak to their colleagues more instead of using email. When colleagues aren’t in the same physical location, picking up the phone or organizing a meeting over Skype or other videoconferencing software is just as effective.

 

Innatos - peopleTry DeskAlerts

 

Another way to bypass the email system but be sure that everyone in the company gets important news is to try DeskAlerts – an internal communications solution that sends pop-up notifications direct to employee desktops in a way that cannot be ignored or minimized, and is guaranteed to be seen.

 

These messages appear on employee screens even if they are on standby or screensaver mode and can be used to deliver information on any topic, and can even be sent in video format.

 

Use a variety of channels

 

Don’t just pick one channel for communicating, try different channels. When you run external communications campaigns you don’t just pick one channel and stick with it… and the same applies to internal comms. Like any communication campaigns you often need to reinforce your key messages several times, across several mediums, in order for them to resonate.

 

In today’s world you never know when an urgent situation could arise and affect your workplace. Watch the news and you’ll see that fires, natural disasters, gas leaks, civil disturbances, terror attacks, man-made disasters, active shooters and severe weather events are all too common events that are happening somewhere on Earth all the time. If your organization has never been affected by such an event, you can count yourself lucky.

 

But luck isn’t a strategy. How long can you be lucky for? Are you prepared in the event that you may need to communicate with your employees if a crisis were to unfold that involved your business? You should have plans in place for a range of scenarios that could befall your organization, and that includes how you communicate in the event of an emergency. The tools that you use to communicate are every bit as important as what you have to say to your employees during the situation.

 

Innatos - Mass Notification in 1 Click - personWhen you need to communicate as swiftly as possible, traditional internal communication channels aren’t always up to the job. Email, for example, is an increasingly unreliable medium for urgent communications: not only does it require your employees to be looking at their inboxes at the time you send the information, but email overload is such a problem in modern workplaces that it would be almost a miracle if the email was even opened and read at all.

 

Added to that, emails are cumbersome and time consuming for the sender to type out – which means if there is an emergency, valuable time can be lost during the time it takes to compose the message. Fortunately there is a sophisticated internal communications software solution you can turn to in order to solve these issues and communicate fast to everyone in your organization whenever you need to. That solution is DeskAlerts – a system that enables you to bypass email and cut through the digital clutter to get your messages right in front of every employee.

 

DeskAlerts lets you send pop-up notifications direct to your employees’ computer screens. The messages appear regardless of what other software applications they are running at the time, and even if their screen is locked or in screensaver mode, the information will still appear. The messages cannot be ignored, skipped or minimized and you can see from the statistics module exactly who has seen your messages.

 

Generally, you compose the messages that you want to send to employees via a custom interface. Here you can create templates, define custom audiences and make other modifications to help you communicate quickly when you need to. Some of the ways DeskAlerts’ clients utilize the software to send information out to employees quickly include using the one-click alerts and real time mass notification functions inherent in the system.

 

One-click alerts

 

With one-click alerts you can minimize the time required to send out an alert, saving you minutes when it comes to content creation and audience selection – this is what is known as a “panic button” style of sending alert notifications.

 

For this to be effective you need to create alerts in advance to cover the most likely scenarios when you may need them. For example if there is a fire in the kitchen, you can press the button to advise of this and the next steps, such as evacuation, that your employees have to take.

 

These alerts can be triggered through a variety of channels, including a shortcut on the computer desktop and a mobile application that is available for both iOS and Android devices. You can also use alert color coding to categorize the messages based on the nature of the ongoing emergency for quicker publishing.

 

Real-time alerts

 

By sending real-time alerts you minimize the time between alert being sent and received. Without it, in most environments, the delivery time varies between one and ten minutes. But with it, that time is slashed to under a second! This type of delivery method is useful when DeskAlerts is used for real-time management of business processes, for example, call center SLA adherence.

 

The underlying web socket technology allows for much higher messaging volume from a single server without allocating additional processing power (thousands of messages daily). Real-time alerts can be used in conjunction with the one-click alerts module or API integration to maximize their potential.

 

Real-time alerts + One-click alerts

 

Innatos - peopleThere are many benefits to using real-time alerts in conjunction with one-click alerts – particularly for crisis response mass notifications. For starters, this method narrows the time between the publisher triggering a pre-created alert and the message delivery to just a fraction of a second.

 

You can also use it to supplement your emergency and crisis notification systems. Mass Notification in 1 Click. For example, you could publish an evacuation plan to everyone’s computer desktop at the same time as the PA system announces an earthquake warning to your employees.

 

You can also ensure that your staff is safe in the event of a crisis by sending instant messages and gathering the reading confirmation reports. If someone hasn’t seen the message they may have been injured. You can follow up directly with that individual to check to see if they were present at the time of the incident or if they weren’t even in the office.

Benefits of Real-time Mass Notification and API Integration. Different industries have different priorities and needs. Because of this, what a manufacturer needs to send to its employees will not be the same as a finance company. Both industries have their own fields and alerts.

 

Innatos - helpFor many companies, DeskAlerts is a great product that they can use to quickly improve their internal communications. All this thanks to its easy setup which allows them to boost their employees’ engagement.

 

The way it works is by sending pop-up notifications straight to staff’s computers. As a result, you don’t have to use the email system to alert your employees. Once these messages show up on their screens, they won’t be able to minimize, ignore, or skip them.

 

However, this isn’t all. DeskAlerts also offers many other kinds of features, some of them are:

 

 

All of these make DeskAlerts a versatile tool to allow you to improve your employee communications. To achieve this, it lets you deliver internal communication campaigns with ease. On the other hand, it also lets you share your key messages successfully.

 

But sometimes you might need the system to do more than that. And that’s completely achievable too.

 

How to set up DeskAlerts and customize it

 

You can set up DeskAlerts to integrate with other systems. This way you can use it to meet virtually any business requirements. However, if you want to integrate it with your system and don’t want to do it yourself, don’t worry! For an additional cost, the DeskAlerts team can customize an add-on that will integrate the software with any of your own internal systems.

 

This will allow you to use many systems through one interface. Besides, with it, you can also use other software to trigger a DeskAlerts notification being sent.

 

When you mix real-time alerts with API integration, DeskAlerts becomes an even more powerful tool.

 

Real-time alerts differ from regular DeskAlerts notifications by the time it takes a message to be sent and gotten. In most situations, this takes between one and ten minutes. On the other hand, with real-time alerts, you can send a message and your staff will get it almost at once.

 

To achieve all of this, the system relies on underlying web socket technology. This makes the process of sending a high volume of messages from a single server much easier. All this without allocating extra processing power.

 

Benefits of DeskAlerts, Benefits of Real-time Mass Notification and API Integration

 

Innatos - Benefits of Real-time Mass Notification and API Integration - personWhen you mix both API integration and real-time alerts, you get both the benefits of instant message delivery and automated message publishing. As a result, you won’t need a person to act as a “middle man” to make that exchange happen.

 

Alerts are created based on monitoring systems, customer relationships management (CRM) and incident management systems, and so on. Then, people who need to see them will get them at once. For example, people who can solve the issue and/or relevant managers who need to be accountable.

 

Another way you can use it is to boost your information security by sending alerts to your staff’s screens at once. For example, you can do this if your company’s antivirus software has detected a threat. This way your team can take some actions to avoid the spread of the infection.

 

These messages will reach your staff instantly, in real-time. Thus, allowing these actions to happen on time and saving your time.

 

At some point, even the best maintained systems have to go offline. Often for maintenance and upgrades! But unforseen circumstances can take your systems down too. Internet service providers can have outages affecting your internet access and therefore parts of your systems. Power cuts can happen too. Even issues like phishing, hacking and viruses can cripple your systems for a significant period of time. How to Give Customers Updates Regarding IT Services.

 

When your systems go down, no matter what the cause, it’s important that you communicate well with your customers. This will help to alleviate their concerns at the systems being unavailable, and will help to ensure your department has a good reputation within the company.

 

In fact studies have found that if you recover well from an outage you can actually achieve higher satisfaction ratings from your customers than if you never experienced any system failures at all!

 

How to Give Customers Updates Regarding IT Services

 

Innatos - How to Give Customers Updates Regarding IT Services - conclusionWhen you have any sort of IT systems outage, you need to communicate with your customers right away. Let them know exactly what the issue is, how it will affect them (if at all) and what is being done to fix it and an estimated time of restoration. You should also let them know if there is anything they need to do, for example save their work and exit certain programs.

 

If the situation changes, you need to let your customers know as soon as possible that there has been a change. So if it’s going to take an extra day more than originally estimated to restore a system, you need to communicate this as soon as you know so people can make alternate arrangements such as working from home or doing other tasks that don’t require the use of the affected systems.

 

Your communication should be accurate as well as timely, and should be in accessible language free from jargon. Remember, not everyone in your organization is an IT expert!

 

Now it’s important to make sure that your messages are delivered, and in doing this you should consider a range of internal communications channels.

 

Innatos - servicesThis includes:

 

  • Emails
  • Your intranet site
  • Updates on corporate social feeds such as Teams, Yammer, Sharepoint, Facebook for Business.
  • Pre-recorded phone messages when people call the help desk that say what the issue is
  • DeskAlerts – send pop-up notifications to employee computer screens letting them know what the problem is, and take pressure off your helpdesk staff.

 

Other key aspects in your communication should be to display empathy, acknowledge what the potential impact of the outage might be on customers who are relying on the systems, don’t point blame but take responsibility and don’t promise anything that you can’t deliver (this is a sure-fire way to erode trust!).

 

Get on the front foot by being prepared for outages and have some templates ready to go (particularly if you are a DeskAlerts user) and then all you have to do is populate them with the relevant content during an actual incident.