5 Top Tricks for Internet Security

The global cost of cybercrime damage is tipped to hit $6 trillion annually by 2021 according to Cybersecurity Ventures. 5 Top Tricks for Internet Security. With this in mind, it’s important that you understand the risks to your business and take precautions to protect it from the ever-changing, ever-evolving threats posed by cybercriminals when it comes to internet security.   



According to Price Waterhouse Coopers, cybercrime was the second most reported crime globally in 2016. The UK’s National Crime Agency says that cybercrime now accounts for more than 50 percent of all crime carried out in that country. And a University of Maryland study found that there is a cyber-attack somewhere in the world on average every 39 seconds!


You can’t afford not to act to keep your business safe. These are some of the top tricks for internet safety you should deploy immediately:


  • Secure mobile devices, 5 Top Tricks for Internet Security


Innatos - 5 Top Tricks for Internet Security- peopleCybercriminals don’t just target desktop or laptop computers.


Mobile devices such as smartphones and tablets can be vulnerable in a number of ways.


It’s advisable to turn on any security features on each device.


Best practice password and identification protocols should also be followed, and Bluetooth should be left turned off.


  • Use different passwords


Using the same password on every website you need to create an account for leaves you vulnerable should your details be compromised on just one website.


It’s important to use strong and unique passwords for every site. Using a password manager can help you to keep track of all your different passwords. Always use a strong mix of characters and never share your password or write it down.


  • Train your employees, 5 Top Tricks for Internet Security


Employees are often the weakest link and account for most data breaches. Teaching your employees to be vigilant and creating a culture of IT security can help to keep your systems safe.


Devise and deliver ongoing education campaigns to ensure that internet security is front-of-mind. For example, you can use DeskAlerts to send hints and tips and even pop quizzes on internet security straight to your employees’ desktops via pop-up notifications.


  • Keep computers secure


people - innatosSome of the most common threats on the internet include viruses, worms, malware, and ransomware. They can come into your machines in a variety of ways, but the best way to keep them out is to have anti-virus software and anti-spyware software installed and ensure that definitions are up-to-date.


You should also use firewalls, and ensure all software that connects to the internet is up-to-date. Software vendors release patches when there are known exploits that criminals are using to gain access to IT systems.


  • Beware of public Wi-Fi, 5 Top Tricks for Internet Security


When your employees use public Wi-Fi to connect to their company devices they run the risk of sensitive information being accessed by criminals and falling into the wrong hands.


The most preferable way to access the internet should be via VPN.

How to Build Your IT Department’s Reputation

Quite often other areas of the business have a negative perception of the IT department and the staff who work within it, considering them to be inflexible, unhelpful, obstructive, and rude. Learn How to Build Your IT Department’s Reputation. 


The IT department can often suffer from what is known as an “outsider reputation” where the employees who work in this aspect of your company’s business see themselves as IT professionals and not employees of the industry that your company operates in.


This in turn can lead people who work in other aspects of the business to view the IT department not as colleagues but as a service provider.


It can be quite frustrating to see that your hardworking team is taken for granted and even treated dismissively by their peers – and that they aren’t recognized for the valuable contribution they provide to ensuring the success of your company.


If this is the case, it might be time to prepare a strategy to build your IT department’s reputation within your company.


This can be achieved in the following ways:


  • Market the IT department to other departments in the company, How to Build Your IT Department’s Reputation 


Many departments are guilty of operating in “silos” where they don’t communicate efficiently and effectively with other teams and share knowledge.


How well do other parts of your organization understand the different services that your IT department is able to provide, as well as the skills, expertise, and talent available from the members of your IT team?


How to Build Your IT Department’s Reputation. It’s quite likely that your talents and abilities are severely underestimated by your peers. Marketing the IT department within your organization and ensuring other teams are aware of all your capabilities can help others to see your department in a new light.


  • Make communication with the organization a priority


Outside of the overall marketing of the IT department’s services, every single team member should commit to excellence in communication and improving how this is done at every opportunity.


This means that when jobs are allocated, the team member who is working on a task should keep the internal clients fully appraised of work in progress. How to Build Your IT Department’s Reputation. People like to be reassured that their problem is being taken seriously and to know what the status is of any requests they have made.


Innatos - people wWhen communication doesn’t flow well at this level it can lead to mistrust and negative perceptions taking hold.


Other ways of improving communication include giving plenty of notice when there are scheduled outages. A great tool to communicate with all employees is DeskAlerts which sends pop-up notifications to computer screens and delivers information no matter what other software or application is in use at the time.


This is a great way of ensuring that important information is delivered. Quite often when messages are sent via email they can be ignored or missed in inboxes that are heaving with too many messages. Even if the IT department has sent a message this way if it has been missed by an employee who was relying on the systems being available they can unjustifiably feel as though they have been inconvenienced and kept in the dark.


  • Take the time to really listen and understand your clients’ needs, How to Build Your IT Department’s Reputation


IT departments are staffed by IT professionals who have skills that are transferable across different companies in different industries.


But every company is unique and has its own specific needs when it comes to information technology, and there really is no one-size-fits-all approach. Company A may rely much more on specific types of software than Company B, while Company C may have its own unique hardware requirements.


For your IT department to really flourish within the organization and to be seen as a bedrock, it’s essential that your team gets to know the company’s objectives and how IT is used to deliver them.


This includes understanding which software applications are the most critical, getting an understanding of how employees elsewhere in the company work on a day-to-day basis, what IT functions impact the most on customers and other stakeholders, which times of year are busiest when project deadlines are, and so on.


By getting a solid understanding of the organization and its specific needs, the IT department can tailor appropriate solutions and be appropriately responsive when things go awry.


  • Participate in company activities


Innatos - How to Build Your IT Department’s Reputation - peopleIt might be a stereotype that IT departments are staffed by introverts who don’t like to participate in group activities.


Whether there is truth to this stereotype in your company or not, you should endeavor to smash the stereotype by getting involved in organization-wide team activities.


This might be competitions where teams challenge other teams socially or to meet targets corporately. It may be lunches, dinners, or other social functions, celebrations, rewards, and recognition activities. Whatever the event, by participating you are showing the rest of the organization that your IT department is part of the team, not a separate entity.


  • Have a good attitude


It can feel downright painful when having to explain something that seems relatively straightforward to people who just don’t seem to “get it”. However being rude, condescending, belittling, or even making jokes at that person’s expense is not a good way to improve the reputation of the IT department – all it will do is continue to paint the employees who work in that team in a negative light and perpetuate negative stereotypes.


Encourage your staff to be friendly, approachable, and display empathy. After all your staff may know all there is to know about how IT works in your company, but they probably wouldn’t know other roles inside out. Imagine how they would feel if the shoe was on the other foot?


When you are recruiting to fill IT roles you should actually place just as much weight on these “soft skills” as you do on technical expertise. Having employees who display the right mix of both will help to win over other parts of your organization.

How Company Culture Affects the Level of Employee Turnover

How Company Culture Affects the Level of Employee Turnover. How committed your employees are to your organization and helping it to achieve its goals can be directly linked to the workplace culture that your company provides.


When you have high levels of staff turnover your company loses on many fronts. You lose your best talent to your competition. Levels of corporate knowledge are depleted. Relationships with internal and external stakeholders are fractured. And you have to also bear the costs associated with recruitment every time you replace a staff member.


Innatos - people workingThere is mounting evidence to show that companies that perform well financially are also rated favorably by their employees when it comes to the company’s culture and ethos. In fact, a recent report by Breathe HR found that one-third of British employees quit their jobs because of a poor workplace culture.


That report also found that poor workplace culture costs the UK economy £23.6 billion (US $30 billion) every year. And that’s just one country!


Companies that experience a high staff turnover quite often have a poor workplace culture at its heart. If you can’t fix the culture, you will have a cycle that’s doomed to keep repeating itself – your best talent will inevitably leave and go work somewhere else.


A poor company culture includes:


  • Poor internal communication


Employees who feel as though they don’t know what is expected of them and who don’t understand what the organization’s goals are are less likely to be engaged and perform well compared to those who do.


If your company isn’t communicating well – whether it’s management talking to staff, staff talking to management, teams talking to other teams, or peers talking to peers – you have a problem. Consider implementing an internal communications strategy and overhauling the channels you use, for example, deploying DeskAlerts, to keep your employees in the loop.


  • Bad managers, How Company Culture Affects the Level of Employee Turnover


Innatos - How Company Culture Affects the Level of Employee Turnover - titleUnfortunately, many managers have no leadership skills and poor people skills.


They are promoted to management positions because of their expertise in their field, but that doesn’t automatically make them good people managers.


Examples of bad managers include micromanaging, overloading people with too much work, not valuing the contribution of skilled professionals, failing to recognize good work, cronyism, bullying, harassment and not giving advice and directions when employees really need it.


  • Office gossip


Humans do enjoy gossiping about one another – and in any context, especially in the workplace, it is negative, damaging, and downright toxic.


People who have been the subject of office gossip feel hurt by it and lose trust and respect for their peers.


  • Lack of flexibility, How Company Culture Affects the Level of Employee Turnover


These days employees crave work/life balance, and offering flexible working conditions is seen as a great way to attract top employees.


Unfortunately, many companies promise the earth… on paper. But when it comes to implementing these flexible policies it can be up to the discretion of an inflexible manager. Or the policies are only ever lip-service in the first place.


Flexibility should also not be an excuse to overload employees with more work than they could possibly ever fit in their working week with the expectation they’ll finish it in their own time at home later on.


Tactics to Manage Your IT Help Desk

In order to have a successful help desk you need to create cohesion between your internal processes and the expectations placed upon your staff by your customers. Having the right tools for the job, as well as well-honed processes and the right people will help you to achieve this balance. Learn the Tactics to Manage Your IT Help Desk.


These are our top tips for successfully managing your IT help desk and ensure that your employees are empowered and your customers are happy:


Tactics to Manage Your IT Help Desk


  • Change your mindset


Innatos - Tactics to Manage Your IT Help Desk - trabajoIT departments often have a reputation for thinking and acting like…well, IT departments. Instead of being completely focused on just the technology and making it work, your team should completely understand the business objectives of your company and know what their role is in facilitating that.


You can start by talking to your stakeholders to gain an understanding of what they do on a day to day basis, what applications are most important to them, when they have deadlines and so on.


This will support your team to be agile and responsive to requests when they come in and to better prioritise work to ensure your organization is successful.


  • Provide self-service options, Tactics to Manage Your IT Help Desk


There are many requests that come through the IT help desk so regularly that it is a waste of your time and resources if you are repeating them over and over again.


You can cut down on the ticket queue to your help desk by empowering your customers to find their own solutions to the most common IT help desk questions.


  • Improve communication with customers


When people approach you to help them with a problem – no matter how big or small – they want to feel like you take it seriously and you are going to provide assistance.


When you don’t communicate through the process you can cause anxiety for the person who is counting on you to help.


Even if you are working on providing a solution, you should keep the customer appraised and updated to reassure them that their issue is a priority for you. Failure to communicate can lead to a lack of trust and poor perceptions of your team.



Innatos - tiempoWhen you have a known IT issue you probably find that your helpdesk receives many calls from employees with the same questions.


A simple way to alleviate this burden is to invest in DeskAlerts, an internal communications software solution many companies have turned to in order to take the load off their IT help desks.


DeskAlerts works by sending pop-up notifications direct to employees’ computer screens. 


Let them know what the issue is and when you expect usual service to be resumed and you will find that little or no calls come through asking about the issue.

Communicating with a Team that Has a Big Generation Gap

Communicating with a Team that Has a Big Generation Gap. People from different backgrounds and experiences bring a range of skills, knowledge, and viewpoints to your organization to make it competitive and agile.


One of the ways your organization may have diversity is its workforce ages spanning actual generations. While generational diversity is great, it can also be challenging when it comes to internal communication and engagement as different generational cohorts have different preferences.


Communicating with a Team that Has a Big Generation Gap


Baby boomers – born between 1946 and 1964


This cohort belongs to the generation that founded the corporate culture of the modern era. They are more likely to prefer a traditional work structure, such as the 9-5, and traditional working methods. Many of them have worked in the same job or for the same company for most, if not all, of their working lives.


Generation X – born from the mid-1960s to mid-1980s


Generation X were born at the start of the technology boom and have often had analog childhoods and seen the rapid change of technology in their teenage and young adult years. They generally prefer flexibility and freedom in their work practices and aim for work/life balance. They don’t like red tape and bureaucracy.


Millennials – born from the late 1980s onwards


Innatos - Communicating with a Team that Has a Big Generation Gap - peopleAlso sometimes referred to as Generation Y, this generation has had technology and innovation surrounding them for all of their lives and have grown up with advances in technology being the norm. Communicating with a Team that Has a Big Generation Gap. They enjoy feedback from peers and social media has been a major part of their entire lives.


The generation gap not only affects the way they prefer to communicate, nut the way they judge work, their aptitude and comfort with technology, and their cultural values and preferences.


It’s important to understand that if you have a generationally diverse workforce that you will need to factor this into your internal communication efforts while recognizing these generational preferences.


Three ways you can do this are:


Have a company blog


You can share news from management, HR, IT, communications, and other teams using a digital platform, but in a more traditional news format that can appeal across generations.


Ensure that your employees know where they can find the blog, of course, and offer a way for them to be informed when an update appears.


Using video conferencing, Communicating with a Team that Has a Big Generation Gap


The benefits of traditional face-to-face meetings are here, incorporating technology, and should appeal to the different generations in your workforce as a way of meeting and collaborating that isn’t in a group chat or doesn’t involve traveling long distances just for a meeting.


Use DeskAlerts


Innatos - deskalertsEmail communication may be favored by older employees, but younger employees increasingly find it frustrating as their inboxes heave with so many unread messages.


Instead of sending all company emails, share your important news using DeskAlerts where they will appear as pop-up messages on the desktops of your employees.


These messages will be seen no matter what other software your employees are using at the time, and was specifically designed to cut through the digital clutter of the modern age.


How Video Communications Help in the Workplace?

Are you using videos for the internal communication of your company? Or have you decided to just not use it? Maybe you think that it needs a lot of time and effort, or that it’s too expensive. How Video Communications Help in the Workplace.


Many organizations also simply ignore the use of videos. This can be for many reasons, one of them being that they prefer traditional methods of internal communication. These can be newsletters, emails, and intranet sites among others. As a result, this gave way to a culture where the “usual” way of doing things is the norm.


Innatos - How Video Communications Help in the Workplace? - people workingNot only that, but around 72% of internal communications teams in the USA were planning on using videos to talk with their employees. We know this thanks to a report made by Ragan Communications. Besides, in the said report, we can also see the following top reason for using videos.


  • 76% said it improved communication with remote employees
  • 58% said it increased the alignment with company and organizational goals
  • 44% said their employees were more engaged with senior executives
  • 42% said it increased attendance and participation
  • 39% said it improved message retention


As you can see, it may be time to reconsider the use of videos for communication. These positive effects can, without a doubt, benefit your company for the long term. Thanks to it you will boost your employees’ engagement and improve your internal communications.


The benefits of video internal communications


Innatos - people workingThere’s a saying that goes “content is king” and this is true in the modern workplace. That’s why video is one of the best ways to create fresh and relevant content. This way you can keep your employees up to date with the latest news.


Video allows you to communicate faster and effectively. Thus, you will get your point across in a lot less time. Gone are the days where you had to deliver pages and pages of content.


Another benefit of this format is that a lot of people find it easier to keep information this way. Not only that, but it also eases the share of pre-recorded information. Besides, it lets employees access it as many times as they want without issues.


Videos are a great way to keep all of your employees updated on the latest news. This is especially important for those companies that have many employees or that have offices in a lot of places. For this, you can use webcasts, webinars, videoconferences, and video meetings.


Besides, this doesn’t only work for communication between managers and employees. Videos are also a great tool for the sharing of information between employees. In short, it allows your staff to work together better than they could ever do over email.


DeskAlerts, your internal communication tool


Innatos - people workingWhen you use DeskAlerts as an internal communication solution in your company, you are making your life easier. This is because it makes it even easier to deliver video content to your employees. It doesn’t where they are in the world.


For this, DeskAlerts lets you send pop-up notifications straight to your employees’ desktop screens. As a result, your employees won’t be able to ignore or skip them. Besides, you can add videos to these pop-ups. Thus, in turn, making it an effective broadcast system. On the other hand, you can also send hyperlinks to videos on social media channels. These can be, for example, YouTube or Vimeo.


This isn’t all! DeskAlerts also allows you to schedule your messages in advance, or send specific videos to your staff. Not only that but with its metrics function you can easily see which of your employees got and engaged with your video alerts.

The Advantages and Disadvantages of Globalization for the Workplace

The Advantages and Disadvantages of Globalization for the Workplace. Globalization is more than just a buzzword: it’s a reality for business nowadays. It’s changed the way that many companies work and how they approach many aspects of their operations.


In fact, it’s almost necessary to embrace globalization and conduct business internationally if you want your company to be competitive in the global marketplace.


Innatos - web designAs a result of globalization, cross-cultural communication is more prominent than ever before, providing challenges for internal communicators who have to reach a variety of different audiences in different locations within their organization.


This means that you can have a global workforce – the type that is based in different countries, in different time zones, with different cultural sensibilities, with different legislation and regulatory impositions all striving towards a common goal for your business despite these obstacles.


And while globalization isn’t a new phenomenon, its impact has been more pronounced in recent years.


It is disrupting the way that industries all over the world operate, coupled with rapid advances in technology, putting the modern workplace into a constant state of flux, rapidly changing and developing and becoming increasingly difficult to define. More and more companies are finding themselves managing a global workforce as a result.

The advantages of globalization for business


  • Ability to tap into a wider talent pool


When fully taking advantage of globalization, you are no longer restrained by talent that is available in your city. Today your global workforce could work from anywhere in the world with an internet connection opening you up to the brightest and best candidates the entire world has to offer.


  • New ideas due to cultural diversity, The Advantages and Disadvantages of Globalization 


Managing an international workforce includes teams working across different locations, people traveling and moving countries for work, having a range of different work ethics and practices and even religious differences.


All of these can be challenges, but overwhelmingly are a positive thing in the workplace as it brings together different ideas and insights and perspectives.


  • Larger markets


Globalization opens up new opportunities for businesses to sell their goods and services to a much larger markets, which means more potential sales and greater profits. Depending on the organization it can open up other opportunities in terms of distribution, logistics, marketing and management of these goods and services.


  • Earnings changes, The Advantages, and Disadvantages of Globalization 


With more and more companies accessing overseas outsourcing opportunities, wages have decreased for many workers in the original countries. Companies in the developing world are able to offer their services at a much reduced rate from those who live in countries with greater living standards. This means that workers in larger countries are affected.


For businesses looking to take advantage of the opportunities offered by globalization, this can include paying lower salaries and having lower overheads when they operate in less developed nations. Other savings can be made in countries that have more favorable taxation and reduced red tape and business costs.



The disadvantages of globalization for business


  • Potential for IP theft


When products are built overseas in factories on behalf of a company based in another country, there is potential that intellectual property and designs could be copied and stolen and replicated and sold for cheaper elsewhere.


  • Issues with supply chain


Businesses committed to ethical work practices may find that they cannot always account for these standards being met at every point in their supply chain and operations. For example there may be suppliers, farmers, factory workers, logistics operators who are exploited or work in unsafe conditions.


  • Corruption


Different standards apply in different countries, and many nations in the developing world are rife with corruption. 


Researchers at the Henley Business School found 85% of managers surveyed admitted they had to resort to bribery when trading with developing countries where it is considered a usual cost of doing business.

Impact of globalization on business communication


Innatos - The Advantages and Disadvantages of Globalization - lightbulbWhen you work across time zones, cultures, and countries and have a workforce that is not always even online at the same time, let alone in the same room at the same time, reaching everyone and communicating effectively can be a challenge. You need to figure out some new global workforce solutions for communicating.


Employees and management alike need to get used to the dynamics involved in cross-cultural communication. The Advantages and Disadvantages of Globalization. The impact of globalization on communication includes aspects such as manners, body language, and non-verbal gestures that could be construed differently in different cultures.


There’s also etiquette to establish around the proper use of technology and remembering time zones when managing a global workforce: when its 3am in another country, your colleague won’t want to be bothered with a Skype call!


Global workforce communication solutions, The Advantages, and Disadvantages of Globalization for the Workplace


Technology has made it much easier than ever before for people in the same organization in different parts of the world to stay connected. In the past, they would rely on expensive international phone calls, faxes, letters, and even long journeys for face-to-face meetings.


Virtual communication and collaboration are now one of the major tenets of business communication for the global workforce. Videoconferencing, instant messenger and project sharing platforms like Slack make it much easier for colleagues to work together whether they’re located in the same building, or on opposite ends of the earth.


DeskAlerts is a solution that many multinational corporations have deployed to bridge the impact of globalization on business communication. DeskAlerts is an internal communications software system with multiple tools and multiple channels to solve a range of internal communications issues.


The Advantages and Disadvantages of Globalization. With DeskAlerts you can:


  • Deploy the common corporate screensaver or wallpaper for the entire workforce or customize it based on regional or department  objectives
  • Send urgent pop-up alerts or news tickers to workstations of employees from different parts of the world, using their local language
  • Run your internal communication campaigns using different channels (PC, mobile, Digital Signage) and collect statistics on which employees have received and read the message.


The system can be customized to fit your specific needs… talk to our team of experts today to find out how it can work for you.

Make Outage Notification Template with DeskAlerts Software

Make Outage Notification Template with DeskAlerts Software. IT administrators need to take their systems offline for maintenance and upgrades from time-to-time. And then there are other times where outages happen because of software or hardware issues, and the IT department must investigate the cause of the outage and restore the systems as soon as possible.


Whatever the reason is for your systems going offline, the inability to use certain software programs or network functions has an impact on the employees in your company. They may not be able to get on with their normal work. They may end up under increased pressure with projects that have inflexible deadlines.


Innatos - people workingWhen you know that an outage is going to happen because of planned maintenance, you should give your employees notice at least a few days beforehand so that they can be prepared for the time the systems will be unavailable.


Some maintenance will barely affect users, but other times it may have a large impact on them. Make Outage Notification Template with DeskAlerts Software. When this is the case you should let them know as far in advance as possible, and follow up with more reminders that the maintenance is going to take place.


If it is taking longer to fix than you anticipated, you need to let people know of revised timelines so they can plan appropriately.


You should also let employees know when the systems are back online so they know that they can get back to doing the important tasks they need to do.


Many companies around the world have turned to DeskAlerts to communicate system outages with their employees.


Innatos - Make Outage Notification Template - conclusionDeskAlerts is a powerful internal communications software solution that can be used to deliver pop-up notifications to employee desktops, bypassing the email system, in a way that is extremely visible. Make Outage Notification Template with DeskAlerts Software. The messages appear no matter what software applications the employees are using at the time. This high visibility ensures your messages cut through the digital clutter of the modern workplace.


You can create custom templates in advance and save time in an incident by only needing to populate relevant information.


DeskAlerts notifications can be sent to your entire workforce, or just to niche audiences. For example, if there is an outage affecting staff in one city only, you only need to notify those employees. When you are preparing an outage notification, this is what you need to include:


  • What the issue is.
  • Why it is happening.
  • If there will be new features introduced as a result of upgrades, explain them.
  • When is it happening?
  • Who is affected?
  • What aspects of your system are not affected.
  • What actions employees need to take.
  • When the system is likely to be restored.

Ideas for Using Desktop Wallpaper to Improve Communication

Ideas for Using Desktop Wallpaper to Improve Communication. If your workforce spends most of its time sitting in front of a computer screen, why not take the opportunity to use these devices to their fullest potential and serve an internal communications purpose as well?


Every computer screen in your company is a blank canvas. With DeskAlerts Corporate Wallpaper function you can set the background image that appears on your employees’ computer screens to publish messages, graphics, or other information.


This is a more passive form of internal communication that can tie in with your other information and communication campaigns, or can be used to reinforce your overall branding.


These messages don’t disrupt your employees while they are working.


As with all DeskAlerts features, the Corporate Wallpaper is a highly customizable tool and easy to use. Ideas for Using Desktop Wallpaper to Improve Communication. It can be set as a company-wide background, or you can send custom backgrounds to niche groups and work teams – or even to individuals.


Ways that you can use the Corporate Wallpaper include:


  • Innatos - Ideas for Using Desktop Wallpaper to Improve Communication - men workingSending key messages that tie in with your internal communications campaigns. When you repeat messages across a range of channels, they become easier for people to remember.
  • Reinforce important corporate information or other announcements.
  • Show your company’s logo or other aspects of your corporate branding.
  • Display hints and tips around workplace health and safety. These can change regularly, for example, one month you could focus on correct handling of heavy objects, the next you could give tips on reducing workplace stress.
  • Display hints and tips around cybersecurity.

    It makes great sense to keep cybersecurity front–of–mind for your employees when cybercrime is a booming business and attacks are getting more sophisticated. Employees are often the weakest link in cybersecurity and are targeted to gain entry to your systems. With the Corporate Wallpaper, you can constantly remind them of this and what types of threats to look out for.

  • Innatos - person workingDisplay your company’s values or mission statement. Remind your employees what it is your organization believes in at its heart.
  • Show inspirational quotes. These could be general ones that you rotate on a weekly basis or some that are specific to business in general or your industry.
  • Show reminders about upcoming corporate events.
  • Show sales targets.
  • Remind staff about important deadlines. 
  • Have holiday-themed wallpapers. This can be a fun way to acknowledge Easter, Christmas, Halloween, Thanksgiving, and so on in a way that ties into your corporate branding.
  • Remind staff of emergency evacuation procedures. If they have to leave in a hurry, remind them of how they should do this.
  • Share positive feedback from clients. Show quotes from great emails or social media reviews you receive from satisfied customers.
  • Set special wallpaper for high-performing teams. Congratulation work teams that have done an excellent job and show that you recognize their efforts.
  • Set a birthday wallpaper for an individual employee on their birthday.

How to Improve the IT Department’s Reputation in Your Company

How to Improve the IT Department’s Reputation in Your Company. You know that your IT department is staffed by competent, qualified and hard-working employees. But the perception held by the rest of the organization may be the opposite.


IT departments, like other essential service departments within organizations, are often guilty of failing to market themselves effectively internally. 


Without understanding what goes on behind the scenes, or the different technical impositions and restrictions that your department has to work with constantly, people from non-technical jobs can feel they are constantly hindered by IT failures and system down-time.


According to a survey of 275 business professionals and 375 technology professionals from CompTIA, 52 percent of business managers reported having “a good relationship” with their company’s IT department.


In some organizations, even when IT departments are maintained in-house, there can be a definite “silo” and the department will have an outsider reputation. IT professionals see themselves as IT professionals, and not necessarily part of the industry that your company operates in.


There are simple measures you can put in place that will easily give your team the boost that it needs.


  • Planning, How to Improve the IT Department’s Reputation in Your Company


Always start with a plan. The IT department should have a business plan that sets out objectives, KPIs, benchmarks, and other performance goals.


  • Internal market research


Innatos - person workingYou might hear things you don’t want to hear, but it’s best to rip the Band-Aid off and get on with it. Ask your employees for feedback on what is working and what isn’t working when it comes to the service that they receive from the IT department.


Also, ask what else they would like to see, and don’t be afraid to innovate and to think outside the box.


There is no rule that says your IT department has to be exactly like every other IT department in every other company.


Take the opportunity to work with your organization to come up with custom solutions to support the work that it does.


  • Promote the work that you do, How to Improve the IT Department’s Reputation in Your Company


What internal communications channels are used by your organization to share information and good news among employees? Are you regularly using these to share the IT news? If not, you should be.


Meet regularly with internal line managers to “sell” your department and what it does and how it can help them.


  • Communicate better with other teams


Innatos - How to Improve the IT Department’s Reputation in Your Company - person workingInformation sharing isn’t just about self-promotion. Communication is important for collaboration and knowledge-sharing.


If you think of your company as a machine, communication is what keeps it well-oiled.


There are a range of measures IT departments can take to communicate better. One of these is using DeskAlerts to send pop-up notifications about security and systems information to all employees.


Or if something unforeseen happens you can send everyone a message letting them know what the status is and the estimated restoration time, taking pressure off your IT help desk.


DeskAlerts customers are reporting that this tool is helping to improve the reputation of the IT department in their companies. The back-end of the DeskAlerts software has a powerful measurement tool that shows statistics about who has seen messages.


  • Get regular feedback, How to Improve the IT Department’s Reputation in Your Company


You can’t improve if you don’t know what the problem is. Getting regular feedback can help to determine which areas need more work and where you are going well.


You can do both of these things with DeskAlerts’ survey tool, sending pop-up notifications to staff. Therefore either targeted to individuals or sent widely to the entire organization.


It’s important to gauge your department’s usability and whether the other teams in your company perceive.