The IT help desk operates in a challenging environment. Help desk staff have to juggle many competing priorities and demands while also dealing with unforseen issues that could end up becoming a crisis for the company if not dealt with properly. Help desk staff have many new challenges and trends to work around including […]
Many companies are brilliant at communicating with the outside world, but not so good when it comes to communicating with their own employees. They can tell their own story successfully externally – sharing their vision, initiatives, triumphs and goals with the wider world. They do so using different mediums and channels. But when they need […]
CRM for e-commerce: everything you need to know. Web 2.0 and the spread of the internet brought with them the creation of many new business models. One of these is e-commerce. However, it isn’t only about putting your products on sale on the internet. Today, there are tools and strategic approaches that allow you to […]
In today’s world you never know when an urgent situation could arise and affect your workplace. Watch the news and you’ll see that fires, natural disasters, gas leaks, civil disturbances, terror attacks, man-made disasters, active shooters and severe weather events are all too common events that are happening somewhere on Earth all the time. If […]
Benefits of Real-time Mass Notification and API Integration. Different industries have different priorities and needs. Because of this, what a manufacturer needs to send to its employees will not be the same as a finance company. Both industries have their own fields and alerts. For many companies, DeskAlerts is a great product that they […]
At some point, even the best maintained systems have to go offline. Often for maintenance and upgrades! But unforseen circumstances can take your systems down too. Internet service providers can have outages affecting your internet access and therefore parts of your systems. Power cuts can happen too. Even issues like phishing, hacking and viruses can […]
When you’re running internal communications campaigns, you often need to deliver the same information, several times, in different ways, using different channels in order for your messages to sink in. Benefits of Lock Screen Employee Communications. When you invest in DeskAlerts – an internal communication software solution – you can reach your employees in […]
There are some times when you need to urgently communicate with your employees – usually in an emergency situation or because of a critical incident. This sort of communication needs to be instantaneous as there is often no time to spare at all – particularly if it is a matter of life and death. […]
Your company’s IT help desk has an important role to play, providing support and troubleshooting technical issues that your employees may be facing on any given day. How to Reduce the Number of Help Desk Incidents. Keeping your company’s IT functions up and running is obviously a priority for your help desk staff. But budget […]
When your company works in different countries, in different time zones across the globe, with different languages and cultural considerations, different opinions, and different levels of education, you have your work cut out for you in terms of internal communications. However, these issues are not insurmountable. By setting a strategic communication plan, you can […]
