The Benefits of DeskAlerts SSO for Your Business. The DeskAlerts internal communication software solution just got easier to use. You can thank its new Single Sign-On (SSO) feature for that! SSO is an authentication and session tool that allows any user to log in by using one set of passwords to enter many applications. […]
Rapid technological change, globalization, 24/7 work practices, and turbulent economic times mean that your organization can’t afford to rest on its laurels: change is necessary not just for growth, but to remain competitive and ultimately for survival. Unfortunately, it’s estimated that around 70 percent of all change management projects fail. This can be because […]
Using DeskAlerts for Cyber Attack Notifications. From phishing to hacking to viruses, many businesses can expect to become the victim of cybercriminals every single year. According to the FBI, in the USA alone more than 4,000 ransomware attacks occur every day. There is a hacking attack every 39 seconds, and one in three Americans […]
How to Organize Annual Security Training in Your Company? Every year, cyber-attacks cost businesses millions of dollars to deal with. It’s a problem that is growing as threats become more and more sophisticated. In fact, it is believed that by 2021 cybercrime will cost the global economy $6 trillion a year. You can’t afford […]
The Most Common Helpdesk Problems…and How to Solve Them. When you’ve been working on your company’s IT helpdesk for long enough you start to get a feel for the sorts of issues that employees will call up and ask about. You may have different questions to these ones depending on what industry you provide […]
Benefits of DeskAlerts API Integration to Your Business. Your business is unique. No matter what industry you are in, no matter which country or countries you operate in, your business structure, business culture and policies, and procedures, as well as the people who make up your organization, set you apart from your competitors even if […]
Best Practices for Workplace Safety Training. Whether your business operates out of factories, retail outlets, restaurants, laboratories, building sites, office complexes or something entirely different, you have both a moral and legal obligation to ensure that your employees have safe working environments. There are still ways your employees could become seriously injured, or worse, […]
The Types of Employees Commonly Encountered by IT Helpdesk Staff. There’s a saying: “It takes all kinds to make a world”. If you’ve spent any time in a customer facing role you’ll understand exactly what this means – the diversity of the people and the way they act towards customer service staff show that not […]
How to Use Helpdesk Incidents to Identify Problems in Your Company. IT help desk provides guidance and assistance and troubleshoots issues that arise with computers, software, and other IT infrastructure that your employees need to access in order to do their jobs. By enabling your employees to work more efficiently, internal help desks are […]
Creative Uses for the Scrolling Ticker. One of DeskAlerts’ popular features is the scrolling ticker function where you are able to scroll a band of text along a section of your employees’ computer screens that appears in a way that’s similar to the ticker tape that goes along the bottom of the screen on news […]
