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How to Use Helpdesk Incidents to Identify Problems in Your Company. IT help desk provides guidance and assistance and troubleshoots issues that arise with computers, software, and other IT infrastructure that your employees need to access in order to do their jobs. By enabling your employees to work more efficiently, internal help desks are […]
Creative Uses for the Scrolling Ticker. One of DeskAlerts’ popular features is the scrolling ticker function where you are able to scroll a band of text along a section of your employees’ computer screens that appears in a way that’s similar to the ticker tape that goes along the bottom of the screen on news […]
Benefits of the DeskAlerts Mobile App. When you build a strong internal culture within your organization, you’re putting down rock-solid foundations that you can build the rest of your business around. Without a stable foundation, things can collapse or fall apart fairly quickly. Good internal communication practices are critical to ensuring everyone on your […]
Top Workplace Safety Hazards. You don’t need to have employees operating dangerous and/or heavy machinery or working at great heights to put their own safety at risk – there are issues that can arise in any industry, in any workplace setting. As an employer, you have a legal and moral obligation to provide safe […]
How to Create an IT Budget. So it’s time to prepare a budget for your IT department. Perhaps this is the first time to do it, or maybe it’s an annual task that you dread. The main aim is to cover everything that is essential, while also avoiding any really expensive surprises in the […]
The global cost of cybercrime damage is tipped to hit $6 trillion annually by 2021 according to Cybersecurity Ventures. 5 Top Tricks for Internet Security. With this in mind, it’s important that you understand the risks to your business and take precautions to protect it from the ever-changing, ever-evolving threats posed by cybercriminals when it […]
Quite often other areas of the business have a negative perception of the IT department and the staff who work within it, considering them to be inflexible, unhelpful, obstructive, and rude. Learn How to Build Your IT Department’s Reputation. The IT department can often suffer from what is known as an “outsider reputation” where […]
How Company Culture Affects the Level of Employee Turnover. How committed your employees are to your organization and helping it to achieve its goals can be directly linked to the workplace culture that your company provides. When you have high levels of staff turnover your company loses on many fronts. You lose your best […]
In order to have a successful help desk you need to create cohesion between your internal processes and the expectations placed upon your staff by your customers. Having the right tools for the job, as well as well-honed processes and the right people will help you to achieve this balance. Learn the Tactics to Manage […]
Communicating with a Team that Has a Big Generation Gap. People from different backgrounds and experiences bring a range of skills, knowledge, and viewpoints to your organization to make it competitive and agile. One of the ways your organization may have diversity is its workforce ages spanning actual generations. While generational diversity is great, […]
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