Tactics to Manage Your IT Help Desk

In order to have a successful help desk you need to create cohesion between your internal processes and the expectations placed upon your staff by your customers. Having the right tools for the job, as well as well-honed processes and the right people will help you to achieve this balance. Learn the Tactics to Manage Your IT Help Desk.


These are our top tips for successfully managing your IT help desk and ensure that your employees are empowered and your customers are happy:


Tactics to Manage Your IT Help Desk


  • Change your mindset


Innatos - Tactics to Manage Your IT Help Desk - trabajoIT departments often have a reputation for thinking and acting like…well, IT departments. Instead of being completely focused on just the technology and making it work, your team should completely understand the business objectives of your company and know what their role is in facilitating that.


You can start by talking to your stakeholders to gain an understanding of what they do on a day to day basis, what applications are most important to them, when they have deadlines and so on.


This will support your team to be agile and responsive to requests when they come in and to better prioritise work to ensure your organization is successful.


  • Provide self-service options, Tactics to Manage Your IT Help Desk


There are many requests that come through the IT help desk so regularly that it is a waste of your time and resources if you are repeating them over and over again.


You can cut down on the ticket queue to your help desk by empowering your customers to find their own solutions to the most common IT help desk questions.


  • Improve communication with customers


When people approach you to help them with a problem – no matter how big or small – they want to feel like you take it seriously and you are going to provide assistance.


When you don’t communicate through the process you can cause anxiety for the person who is counting on you to help.


Even if you are working on providing a solution, you should keep the customer appraised and updated to reassure them that their issue is a priority for you. Failure to communicate can lead to a lack of trust and poor perceptions of your team.



Innatos - tiempoWhen you have a known IT issue you probably find that your helpdesk receives many calls from employees with the same questions.


A simple way to alleviate this burden is to invest in DeskAlerts, an internal communications software solution many companies have turned to in order to take the load off their IT help desks.


DeskAlerts works by sending pop-up notifications direct to employees’ computer screens. 


Let them know what the issue is and when you expect usual service to be resumed and you will find that little or no calls come through asking about the issue.

Communicating with a Team that Has a Big Generation Gap

Communicating with a Team that Has a Big Generation Gap. People from different backgrounds and experiences bring a range of skills, knowledge, and viewpoints to your organization to make it competitive and agile.


One of the ways your organization may have diversity is its workforce ages spanning actual generations. While generational diversity is great, it can also be challenging when it comes to internal communication and engagement as different generational cohorts have different preferences.


Communicating with a Team that Has a Big Generation Gap


Baby boomers – born between 1946 and 1964


This cohort belongs to the generation that founded the corporate culture of the modern era. They are more likely to prefer a traditional work structure, such as the 9-5, and traditional working methods. Many of them have worked in the same job or for the same company for most, if not all, of their working lives.


Generation X – born from the mid-1960s to mid-1980s


Generation X were born at the start of the technology boom and have often had analog childhoods and seen the rapid change of technology in their teenage and young adult years. They generally prefer flexibility and freedom in their work practices and aim for work/life balance. They don’t like red tape and bureaucracy.


Millennials – born from the late 1980s onwards


Innatos - Communicating with a Team that Has a Big Generation Gap - peopleAlso sometimes referred to as Generation Y, this generation has had technology and innovation surrounding them for all of their lives and have grown up with advances in technology being the norm. Communicating with a Team that Has a Big Generation Gap. They enjoy feedback from peers and social media has been a major part of their entire lives.


The generation gap not only affects the way they prefer to communicate, nut the way they judge work, their aptitude and comfort with technology, and their cultural values and preferences.


It’s important to understand that if you have a generationally diverse workforce that you will need to factor this into your internal communication efforts while recognizing these generational preferences.


Three ways you can do this are:


Have a company blog


You can share news from management, HR, IT, communications, and other teams using a digital platform, but in a more traditional news format that can appeal across generations.


Ensure that your employees know where they can find the blog, of course, and offer a way for them to be informed when an update appears.


Using video conferencing, Communicating with a Team that Has a Big Generation Gap


The benefits of traditional face-to-face meetings are here, incorporating technology, and should appeal to the different generations in your workforce as a way of meeting and collaborating that isn’t in a group chat or doesn’t involve traveling long distances just for a meeting.


Use DeskAlerts


Innatos - deskalertsEmail communication may be favored by older employees, but younger employees increasingly find it frustrating as their inboxes heave with so many unread messages.


Instead of sending all company emails, share your important news using DeskAlerts where they will appear as pop-up messages on the desktops of your employees.


These messages will be seen no matter what other software your employees are using at the time, and was specifically designed to cut through the digital clutter of the modern age.


How Video Communications Help in the Workplace?

Are you using videos for the internal communication of your company? Or have you decided to just not use it? Maybe you think that it needs a lot of time and effort, or that it’s too expensive. How Video Communications Help in the Workplace.


Many organizations also simply ignore the use of videos. This can be for many reasons, one of them being that they prefer traditional methods of internal communication. These can be newsletters, emails, and intranet sites among others. As a result, this gave way to a culture where the “usual” way of doing things is the norm.


Innatos - How Video Communications Help in the Workplace? - people workingNot only that, but around 72% of internal communications teams in the USA were planning on using videos to talk with their employees. We know this thanks to a report made by Ragan Communications. Besides, in the said report, we can also see the following top reason for using videos.


  • 76% said it improved communication with remote employees
  • 58% said it increased the alignment with company and organizational goals
  • 44% said their employees were more engaged with senior executives
  • 42% said it increased attendance and participation
  • 39% said it improved message retention


As you can see, it may be time to reconsider the use of videos for communication. These positive effects can, without a doubt, benefit your company for the long term. Thanks to it you will boost your employees’ engagement and improve your internal communications.


The benefits of video internal communications


Innatos - people workingThere’s a saying that goes “content is king” and this is true in the modern workplace. That’s why video is one of the best ways to create fresh and relevant content. This way you can keep your employees up to date with the latest news.


Video allows you to communicate faster and effectively. Thus, you will get your point across in a lot less time. Gone are the days where you had to deliver pages and pages of content.


Another benefit of this format is that a lot of people find it easier to keep information this way. Not only that, but it also eases the share of pre-recorded information. Besides, it lets employees access it as many times as they want without issues.


Videos are a great way to keep all of your employees updated on the latest news. This is especially important for those companies that have many employees or that have offices in a lot of places. For this, you can use webcasts, webinars, videoconferences, and video meetings.


Besides, this doesn’t only work for communication between managers and employees. Videos are also a great tool for the sharing of information between employees. In short, it allows your staff to work together better than they could ever do over email.


DeskAlerts, your internal communication tool


Innatos - people workingWhen you use DeskAlerts as an internal communication solution in your company, you are making your life easier. This is because it makes it even easier to deliver video content to your employees. It doesn’t where they are in the world.


For this, DeskAlerts lets you send pop-up notifications straight to your employees’ desktop screens. As a result, your employees won’t be able to ignore or skip them. Besides, you can add videos to these pop-ups. Thus, in turn, making it an effective broadcast system. On the other hand, you can also send hyperlinks to videos on social media channels. These can be, for example, YouTube or Vimeo.


This isn’t all! DeskAlerts also allows you to schedule your messages in advance, or send specific videos to your staff. Not only that but with its metrics function you can easily see which of your employees got and engaged with your video alerts.

The Advantages and Disadvantages of Globalization for the Workplace

The Advantages and Disadvantages of Globalization for the Workplace. Globalization is more than just a buzzword: it’s a reality for business nowadays. It’s changed the way that many companies work and how they approach many aspects of their operations.


In fact, it’s almost necessary to embrace globalization and conduct business internationally if you want your company to be competitive in the global marketplace.


Innatos - web designAs a result of globalization, cross-cultural communication is more prominent than ever before, providing challenges for internal communicators who have to reach a variety of different audiences in different locations within their organization.


This means that you can have a global workforce – the type that is based in different countries, in different time zones, with different cultural sensibilities, with different legislation and regulatory impositions all striving towards a common goal for your business despite these obstacles.


And while globalization isn’t a new phenomenon, its impact has been more pronounced in recent years.


It is disrupting the way that industries all over the world operate, coupled with rapid advances in technology, putting the modern workplace into a constant state of flux, rapidly changing and developing and becoming increasingly difficult to define. More and more companies are finding themselves managing a global workforce as a result.

The advantages of globalization for business


  • Ability to tap into a wider talent pool


When fully taking advantage of globalization, you are no longer restrained by talent that is available in your city. Today your global workforce could work from anywhere in the world with an internet connection opening you up to the brightest and best candidates the entire world has to offer.


  • New ideas due to cultural diversity, The Advantages and Disadvantages of Globalization 


Managing an international workforce includes teams working across different locations, people traveling and moving countries for work, having a range of different work ethics and practices and even religious differences.


All of these can be challenges, but overwhelmingly are a positive thing in the workplace as it brings together different ideas and insights and perspectives.


  • Larger markets


Globalization opens up new opportunities for businesses to sell their goods and services to a much larger markets, which means more potential sales and greater profits. Depending on the organization it can open up other opportunities in terms of distribution, logistics, marketing and management of these goods and services.


  • Earnings changes, The Advantages, and Disadvantages of Globalization 


With more and more companies accessing overseas outsourcing opportunities, wages have decreased for many workers in the original countries. Companies in the developing world are able to offer their services at a much reduced rate from those who live in countries with greater living standards. This means that workers in larger countries are affected.


For businesses looking to take advantage of the opportunities offered by globalization, this can include paying lower salaries and having lower overheads when they operate in less developed nations. Other savings can be made in countries that have more favorable taxation and reduced red tape and business costs.



The disadvantages of globalization for business


  • Potential for IP theft


When products are built overseas in factories on behalf of a company based in another country, there is potential that intellectual property and designs could be copied and stolen and replicated and sold for cheaper elsewhere.


  • Issues with supply chain


Businesses committed to ethical work practices may find that they cannot always account for these standards being met at every point in their supply chain and operations. For example there may be suppliers, farmers, factory workers, logistics operators who are exploited or work in unsafe conditions.


  • Corruption


Different standards apply in different countries, and many nations in the developing world are rife with corruption. 


Researchers at the Henley Business School found 85% of managers surveyed admitted they had to resort to bribery when trading with developing countries where it is considered a usual cost of doing business.

Impact of globalization on business communication


Innatos - The Advantages and Disadvantages of Globalization - lightbulbWhen you work across time zones, cultures, and countries and have a workforce that is not always even online at the same time, let alone in the same room at the same time, reaching everyone and communicating effectively can be a challenge. You need to figure out some new global workforce solutions for communicating.


Employees and management alike need to get used to the dynamics involved in cross-cultural communication. The Advantages and Disadvantages of Globalization. The impact of globalization on communication includes aspects such as manners, body language, and non-verbal gestures that could be construed differently in different cultures.


There’s also etiquette to establish around the proper use of technology and remembering time zones when managing a global workforce: when its 3am in another country, your colleague won’t want to be bothered with a Skype call!


Global workforce communication solutions, The Advantages, and Disadvantages of Globalization for the Workplace


Technology has made it much easier than ever before for people in the same organization in different parts of the world to stay connected. In the past, they would rely on expensive international phone calls, faxes, letters, and even long journeys for face-to-face meetings.


Virtual communication and collaboration are now one of the major tenets of business communication for the global workforce. Videoconferencing, instant messenger and project sharing platforms like Slack make it much easier for colleagues to work together whether they’re located in the same building, or on opposite ends of the earth.


DeskAlerts is a solution that many multinational corporations have deployed to bridge the impact of globalization on business communication. DeskAlerts is an internal communications software system with multiple tools and multiple channels to solve a range of internal communications issues.


The Advantages and Disadvantages of Globalization. With DeskAlerts you can:


  • Deploy the common corporate screensaver or wallpaper for the entire workforce or customize it based on regional or department  objectives
  • Send urgent pop-up alerts or news tickers to workstations of employees from different parts of the world, using their local language
  • Run your internal communication campaigns using different channels (PC, mobile, Digital Signage) and collect statistics on which employees have received and read the message.


The system can be customized to fit your specific needs… talk to our team of experts today to find out how it can work for you.

Make Outage Notification Template with DeskAlerts Software

Make Outage Notification Template with DeskAlerts Software. IT administrators need to take their systems offline for maintenance and upgrades from time-to-time. And then there are other times where outages happen because of software or hardware issues, and the IT department must investigate the cause of the outage and restore the systems as soon as possible.


Whatever the reason is for your systems going offline, the inability to use certain software programs or network functions has an impact on the employees in your company. They may not be able to get on with their normal work. They may end up under increased pressure with projects that have inflexible deadlines.


Innatos - people workingWhen you know that an outage is going to happen because of planned maintenance, you should give your employees notice at least a few days beforehand so that they can be prepared for the time the systems will be unavailable.


Some maintenance will barely affect users, but other times it may have a large impact on them. Make Outage Notification Template with DeskAlerts Software. When this is the case you should let them know as far in advance as possible, and follow up with more reminders that the maintenance is going to take place.


If it is taking longer to fix than you anticipated, you need to let people know of revised timelines so they can plan appropriately.


You should also let employees know when the systems are back online so they know that they can get back to doing the important tasks they need to do.


Many companies around the world have turned to DeskAlerts to communicate system outages with their employees.


Innatos - Make Outage Notification Template - conclusionDeskAlerts is a powerful internal communications software solution that can be used to deliver pop-up notifications to employee desktops, bypassing the email system, in a way that is extremely visible. Make Outage Notification Template with DeskAlerts Software. The messages appear no matter what software applications the employees are using at the time. This high visibility ensures your messages cut through the digital clutter of the modern workplace.


You can create custom templates in advance and save time in an incident by only needing to populate relevant information.


DeskAlerts notifications can be sent to your entire workforce, or just to niche audiences. For example, if there is an outage affecting staff in one city only, you only need to notify those employees. When you are preparing an outage notification, this is what you need to include:


  • What the issue is.
  • Why it is happening.
  • If there will be new features introduced as a result of upgrades, explain them.
  • When is it happening?
  • Who is affected?
  • What aspects of your system are not affected.
  • What actions employees need to take.
  • When the system is likely to be restored.

Ideas for Using Desktop Wallpaper to Improve Communication

Ideas for Using Desktop Wallpaper to Improve Communication. If your workforce spends most of its time sitting in front of a computer screen, why not take the opportunity to use these devices to their fullest potential and serve an internal communications purpose as well?


Every computer screen in your company is a blank canvas. With DeskAlerts Corporate Wallpaper function you can set the background image that appears on your employees’ computer screens to publish messages, graphics, or other information.


This is a more passive form of internal communication that can tie in with your other information and communication campaigns, or can be used to reinforce your overall branding.


These messages don’t disrupt your employees while they are working.


As with all DeskAlerts features, the Corporate Wallpaper is a highly customizable tool and easy to use. Ideas for Using Desktop Wallpaper to Improve Communication. It can be set as a company-wide background, or you can send custom backgrounds to niche groups and work teams – or even to individuals.


Ways that you can use the Corporate Wallpaper include:


  • Innatos - Ideas for Using Desktop Wallpaper to Improve Communication - men workingSending key messages that tie in with your internal communications campaigns. When you repeat messages across a range of channels, they become easier for people to remember.
  • Reinforce important corporate information or other announcements.
  • Show your company’s logo or other aspects of your corporate branding.
  • Display hints and tips around workplace health and safety. These can change regularly, for example, one month you could focus on correct handling of heavy objects, the next you could give tips on reducing workplace stress.
  • Display hints and tips around cybersecurity.

    It makes great sense to keep cybersecurity front–of–mind for your employees when cybercrime is a booming business and attacks are getting more sophisticated. Employees are often the weakest link in cybersecurity and are targeted to gain entry to your systems. With the Corporate Wallpaper, you can constantly remind them of this and what types of threats to look out for.

  • Innatos - person workingDisplay your company’s values or mission statement. Remind your employees what it is your organization believes in at its heart.
  • Show inspirational quotes. These could be general ones that you rotate on a weekly basis or some that are specific to business in general or your industry.
  • Show reminders about upcoming corporate events.
  • Show sales targets.
  • Remind staff about important deadlines. 
  • Have holiday-themed wallpapers. This can be a fun way to acknowledge Easter, Christmas, Halloween, Thanksgiving, and so on in a way that ties into your corporate branding.
  • Remind staff of emergency evacuation procedures. If they have to leave in a hurry, remind them of how they should do this.
  • Share positive feedback from clients. Show quotes from great emails or social media reviews you receive from satisfied customers.
  • Set special wallpaper for high-performing teams. Congratulation work teams that have done an excellent job and show that you recognize their efforts.
  • Set a birthday wallpaper for an individual employee on their birthday.

How to Improve the IT Department’s Reputation in Your Company

How to Improve the IT Department’s Reputation in Your Company. You know that your IT department is staffed by competent, qualified and hard-working employees. But the perception held by the rest of the organization may be the opposite.


IT departments, like other essential service departments within organizations, are often guilty of failing to market themselves effectively internally. 


Without understanding what goes on behind the scenes, or the different technical impositions and restrictions that your department has to work with constantly, people from non-technical jobs can feel they are constantly hindered by IT failures and system down-time.


According to a survey of 275 business professionals and 375 technology professionals from CompTIA, 52 percent of business managers reported having “a good relationship” with their company’s IT department.


In some organizations, even when IT departments are maintained in-house, there can be a definite “silo” and the department will have an outsider reputation. IT professionals see themselves as IT professionals, and not necessarily part of the industry that your company operates in.


There are simple measures you can put in place that will easily give your team the boost that it needs.


  • Planning, How to Improve the IT Department’s Reputation in Your Company


Always start with a plan. The IT department should have a business plan that sets out objectives, KPIs, benchmarks, and other performance goals.


  • Internal market research


Innatos - person workingYou might hear things you don’t want to hear, but it’s best to rip the Band-Aid off and get on with it. Ask your employees for feedback on what is working and what isn’t working when it comes to the service that they receive from the IT department.


Also, ask what else they would like to see, and don’t be afraid to innovate and to think outside the box.


There is no rule that says your IT department has to be exactly like every other IT department in every other company.


Take the opportunity to work with your organization to come up with custom solutions to support the work that it does.


  • Promote the work that you do, How to Improve the IT Department’s Reputation in Your Company


What internal communications channels are used by your organization to share information and good news among employees? Are you regularly using these to share the IT news? If not, you should be.


Meet regularly with internal line managers to “sell” your department and what it does and how it can help them.


  • Communicate better with other teams


Innatos - How to Improve the IT Department’s Reputation in Your Company - person workingInformation sharing isn’t just about self-promotion. Communication is important for collaboration and knowledge-sharing.


If you think of your company as a machine, communication is what keeps it well-oiled.


There are a range of measures IT departments can take to communicate better. One of these is using DeskAlerts to send pop-up notifications about security and systems information to all employees.


Or if something unforeseen happens you can send everyone a message letting them know what the status is and the estimated restoration time, taking pressure off your IT help desk.


DeskAlerts customers are reporting that this tool is helping to improve the reputation of the IT department in their companies. The back-end of the DeskAlerts software has a powerful measurement tool that shows statistics about who has seen messages.


  • Get regular feedback, How to Improve the IT Department’s Reputation in Your Company


You can’t improve if you don’t know what the problem is. Getting regular feedback can help to determine which areas need more work and where you are going well.


You can do both of these things with DeskAlerts’ survey tool, sending pop-up notifications to staff. Therefore either targeted to individuals or sent widely to the entire organization.


It’s important to gauge your department’s usability and whether the other teams in your company perceive.


How to Present the Results of Employee Surveys?

How to Present the Results of Employee Surveys? If you want your company to be successful, you need happy, productive, and engaged employees. But you won’t know how you are faring in these areas just by guessing. For this, you need to take the time to gather data, set a base-line, and then work to improve on your future results.


Innatos - people workingA great way to do this is to carry out regular employee engagement surveys. These can allow you to assess the state of your employees’ minds. How to Present the Results of Employee Surveys? In them, you can ask them questions about how they feel about certain aspects of your organization. Some of these questions can be what they like or not about their jobs and their workplace.


The results from these surveys can help you improve your organizational culture and overall performance. Besides, they can also allow you to build the trust of your employees towards you. Not only that but thanks to them you will be able to identify any long-term trends emerging within your company.


Once your employees complete the survey, you should prepare yourself to share the findings with them. Remember, as this will help you to build trust, it doesn’t matter how bad the results are. This, in turn, will make employees feel more comfortable sharing information in future surveys.


Moreover, if the results are bad, keeping or hiding the findings can create more hostility and mistrust. This can further add to any negative feelings your employees may be feeling.


Tips for releasing the survey results include:


  • Having the information come from your senior leadership team – ideally your CEO or an executive in charge of organizational performance or human resources.
  • Releasing your survey results as quickly as possible – some organizations make the mistake of holding off for many months, which creates mistrust.
  • Remind your employees why the survey happened – you need to reassure your staff about what your intentions were in gathering this data.
  • Tell them what the data is showing you – if it shows that there is room for improvement, say so. If your staff is happy and engaged, celebrate this.
  • Tell them what you will be doing with this feedback – now that you have the information, what are you planning on doing with it? Do you have strategies to solve problems? Will you be taking steps to address them?
  • Show visuals if possible – people don’t always enjoy reading slabs of text and lots of statistics. Create charts or infographics to go along with the release of your data. This will be more engaging for employees.
  • Deliver results in a way that you know the staff will actually get them. For this consider using a new communications solution. An example of this is DeskAlerts, as it guarantees the delivery of your important internal messages. To do this, it sends pop-up notifications and links straight to your employees’ desktops.

Additional information, How to Present the Results of Employee Surveys?


Innatos - How to Present the Results of Employee Surveys? - peopleYou must create surveys that not only focus on getting data. So, they should aim at changing your organization. For this, you must implement changes and improvements based on their results.


Your leadership team should be prepared to take action based on the results of your survey. For this, they must identify areas where change is needed. How to Present the Results of Employee Surveys? After, they should implement strategies to make the needed improvements.


Besides, you must also carry out regular surveys. This way you can compare data and determine if any of the strategies you’ve implemented have worked. If not, you might need to work a little bit more to come up with the solutions to your issues.

Why You Need Security Awareness Training for Threat Protection

Why You Need Security Awareness Training for Threat Protection. Did you know that according to Microsoft, cybercriminals have attacked around 20 percent of small to medium-sized businesses?


The reason for this is that they know they can make a lot of money from this. Around $400 billion is estimated to be lost to cyber criminals globally each year.


Moreover, Cybercriminals don’t discriminate: any business can be a target. Besides, not only can they cost you an important amount of money, but you can also suffer the loss of your data. This, in turn, leads to reputation damage and leaves you exposed to legal action. However, that’s not all, in the worst-case scenario, they can destroy your company and put you out of business.


Innatos - computer with a personWhy You Need Security Awareness Training for Threat Protection? Unfortunately, it’s common knowledge that around 59% of cybersecurity breaches happen due to the actions of an employee. As such, they can fall prey to events like:


  • Phishing scams
  • Opening unsafe email attachments
  • Not keeping passwords safe
  • Downloading malware
  • Spreading viruses, etc.


What’s even more worrisome, is that companies can avoid or prevent all of this before it happens. For this, they must create a culture of security awareness.


One of the best ways to do this is by teaching employees about security risks. Companies should often reinforce the importance of being safe while working. Thus, they must talk about the dangers of lax security and the consequences of it. They should also tell their employees about what types of threats they should look out for.


What can you do to avoid this?


Companies should include cybersecurity training in the learning process of every new employee that joins it. However, it shouldn’t stop here. The more time passes the most likely is that employees forget about this training. Thus, the company must reinforce this so that they don’t forget.


Innatos - Why You Need Security Awareness Training for Threat Protection - computerSo, consider often sending hints, tips, and reminders to your staff about cyber threats and what to look for. For this, you can use different tools. Why You Need Security Awareness Training for Threat Protection? For example, you can use DeskAlerts pop-up notifications since they are impossible to miss or ignore.


You should also ensure that the whole company focuses on its security. As such, every employee should know that they have an important role to protect it. They must be aware that the company expects them to do so and that this goes from the very top down to the most junior employee.


Have in mind that to do this, you may need to change your corporate culture. However, it’s important that your senior managers show their leadership and “walk the walk” and “talk the talk”. Only in this way will the juniors learn and take it seriously.


Managers should be careful not to say negative things about any added security measures that are in place. An example of this can be having to often change passwords. They should lead by example.


Added benefits, Why You Need Security Awareness Training for Threat Protection?


An added benefit of having security-conscious employees is that when you do have a security breach, you will be able to control it. This way, less damage is done. The reason for this is that they’ll better understand what a security breach is and know how to report it. Overall, you should experience fewer security breaches, or ideally, none at all.


Why You Need Security Awareness Training for Threat Protection? Besides, depending on where you are in the world, you may have a legal duty to enforce awareness training. Not only that, but you may even have to put some specific measures in place within your organization. This is due that some laws require businesses to have formal information security awareness programs in place.

DeskAlerts Cloud Communication System for Enterprise

DeskAlerts Cloud Communication System for Enterprise. Having a trustworthy internal communications system is a must for any business. This can be even more important in times of crisis. One example can be what we are experiencing today with the COVID-19 situation.


If you can’t have fast and efficient communication with your employees, you can’t be sure they will know everything they need to know. All of this can be, how to do their jobs, to stay safe, and to understand your company’s goals.


A cloud-based communication system can be the perfect choice for your business as it can give you a lot of benefits. This is a given since today, a lot of businesses have their staff working from home.


The main difference between a cloud-based and a local system is that with the cloud you can access it easily. This is because when you host it in the cloud, you’re hosting it on the software vendor’s servers. This way, you can access it from anywhere through a web browser. On the contrary, local software is hosted on your business’ own computers and servers. Thus, when you decide to use a cloud solution, you won’t have to rely on your infrastructure performance.


Why you need a cloud-based communication platform


Cloud-based systems are becoming more popular with each day that passes. According to Flexera research, 59% of companies are expecting a growth in the use of the cloud. They came to this conclusion after comparing their plans before the pandemic to the current situation.


Communication systems are not an exception to this. In fact, 53% of our customers have said that they are looking for a cloud-based enterprise communications system.


This is not a surprise, since this is vital during the COVID-19 pandemic. For companies, being able to offer a flexible work environment can be the difference between going broke or achieving success. For this, they must provide their employees with easy access to their systems.


In a lot of companies, as soon as employees started to work from home, the system became overwhelmed. Why? Because companies never thought of having so many remote connections trying to get in at the same time. So, these systems weren’t prepared for that kind of demand and struggled to fulfill it. This affected productivity, profitability, and business continuity for the worst.


DeskAlerts Cloud Communication System for Enterprise. Companies that relied on cloud-hosted services fared much, much better.


We know that being able to reach your employees through on-site devices can be important for your corporate communications strategy. However, when doing this, you’re trusting that those devices and your employees are working through a functional network.


So, in the case that your network goes down, and an issue that affects your company happens outside of regular office hours appears, how will you reach your employees? This situation can require being able to talk with them immediately and these devices may not be useful in this case. They can be desk phones, office loudspeakers, digital signage, and desktop computers. Thus, you won’t have a lot of options to reach your people to inform them about the said issue.


That is why you need a cloud-based communication platform.


How the DeskAlerts cloud communication solution works


DeskAlerts is an internal notification system that you can install on your local servers or in the cloud. Both types of hosting can be similar in a lot of ways. Both of them use different methods to establish ways of communication between you and your employees. Some of these can be:


  • Pop-up notifications
  • Video messages
  • Desktop tickers
  • Corporate wallpapers, lock screens, and screensavers
  • Surveys and many more.


DeskAlerts Cloud Communication System for Enterprise. Some people say that this system is intrusive and it can be. It’s like this to grab the attention of your employees no matter where they are or what other tasks they are doing.  


With the cloud-based version of our notification system, the software will be hosted on our server for top tier stability, security, and scalability. You must also know that the DeskAlerts support team are the ones who create these client applications. They are also in charge of distributing them to your administration team. After that, an Active Directory will be configured to satisfy your security requirements. Thus, any devices with the internet and a mobile connection will be able to receive the DeskAlerts messages.


As you can see, DeskAlerts works perfectly as a web-based communication system. With it, administrators will be able to access the cloud via a web browser. They can send messages directly to employees no matter where they are.


Thus, this is a cloud alert system than can offer you scalability and efficiency. This way it can help you to improve your day-to-day internal communication between you and your staff.


Benefits of the DeskAlerts cloud-based communication system


By using the DeskAlerts cloud solution for your organization’s internal communications, you will be able to easily reach thousands of employees. DeskAlerts Cloud Communication System for Enterprise. It won’t matter whether they are in the office or working outside of it. They can be anywhere and you will still be able to talk with them.


The benefits include:


The ability to send messages to all of your employees at once and to be sure that they are seen by all of them – even if they are working from home, are traveling, or work in the field.


  • Even if your system is down you can still send messages.
  • You can send notifications from literally anywhere. You don’t need to use a VPN connection.
  • The DeskAlerts system can be integrated with other systems via API to meet virtually any business requirements.
  • You can send notifications to any devices without having to make additional adjustments – no VPN or reverse proxy is needed.

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Reasons to try the DeskAlerts cloud alert system


If you’re looking for a trustworthy system to improve the ways of communication in your organization, DeskAlerts is the tool for you! This is a handy communications system for enterprises. Remember that you can also tailor it to suit your organization’s needs.


DeskAlerts Cloud Communication System for Enterprise. Here are the five main reasons why you should try DeskAlerts… but if you can think of many more, please share them with us in the comments below!


  • Send different types of content for different purposes


It doesn’t matter what kind of message you want to send to your employees, DeskAlert will do it for you. You can send anything you want and DeskAlert will make sure all your employees receive it. Some examples can be the sharing of:


  • Announcements of new policies and procedures
  • Reminders about training opportunities
  • Emergency notifications
  • Invitations to corporate events
  • Information about system outages.


  • DeskAlerts Cloud Communication System for Enterprise, Cut costs by embracing a cloud-based communication platform


When you use the DeskAlerts as a cloud-based communications system, it costs your company a lot less money. We came to this conclusion by comparing it to if you have to own and maintain your own Windows-based VM or a physical server.


In fact, right now the DeskAlerts cloud system is 50% off!


  • Free up your IT department’s time


There are many ways DeskAlerts can save your IT department’s time. One of them is by using it to send notifications about IT outages and other IT issues. With this, you can free up the time your help desk employees spend answering repetitive phone calls about a known issue.


You can save even more of their time if the communications system is located on the cloud. This is because they won’t need to spend any time at all on the installation process and software updates. These are all done automatically on our end.


  • DeskAlerts Cloud Communication System for Enterprise, Dedicated tech support


In case you ever experience any technical issues, a cloud-based platform can allow you to get a quick and efficient solution from our team of technical experts. The best thing about this is that you won’t even need to get involved at all. Thus, you will be able to focus on other company matters.


  • Deploy it quickly


DeskAlerts Cloud Communication System for Enterprise. Another thing you should have in mind about the DeskAlerts cloud solution is that is easy to use. You can have it installed in less than a day and start using it straight away. This way you can make the most of all its benefits and features.



Knowing all the struggles that the current pandemic has brought to all companies around the world, it’s good to know that a tool like DeskAlerts exists. Its aim is to help businesses provide to their employees all the critical information they need. Get in touch with us today to know how this cloud-based system can work in your own company. Remember, the main benefit of this is to improve communication between you and your employees.